Quality Inn & Suites

Let’s break it down to: 1. Room, 2. Hotel & Amenities, and 3. Location

1. Room:
The room and carpet are old but that’s not a problem. Lack of proper cleaning IS. There was dried pee on the toilet seat that’s been there a while and the light fixture on the ceiling was full of dead bugs. Since we’re staying in late November, I know they’ve been there a while. The tissue box was also empty. Microwave and fridge in room good. Small TV, bad.

2. Facility:

People were friendly except for the lady trying to shut off the waterslide when she was looking right at our 8yr old child at the pool. Why do you think we picked this hotel in the first place lady? He used it once and she asked if we were done now… NO, we’re done when we leave (7:00pm ish, not very late) and she should not feel put out because we want to use a main attraction of this hotel! The railings getting in to the pool and hot tub are all loose and need service.

The ‘exercise’ room is tiny and inside the pool area with a decent treadmill and a rickety elliptical trainer that rocks back and forth if you use it. No floor space.

Breakfast is sausage, scrambled eggs, and hash brown potatoes. With waffles. No bacon.

Location: There is a train nearby that toots its horn frequently. Not good if you are a light sleeper.

I’ll start this off with saying the front desk agent was extremely friendly. He found us a last minute room and got us keys in an extremely timely manner 10/10. The room itself is a solid 0/10. The room (as my partner described it) “feels like we are in the only motel within 200 miles of us in the middle of the mountains” the rooms are extremely dated (didn’t think I would see yellow wall paper in 2024), the tv (yea yea stupid thing to complain about I know but for $140 a night come on) is a solid 32 inch lcd from 2010, the beds are rock hard and have permanent indents from over a decade of abuse, the bathroom is filthy (there is literally thick dark hairs stuck to the floor as well as the bathtub along with dirt basically everywhere) it’s very apparent that this hotel hasn’t had a proper renovation (if any) since it was first opened. The stay was awful, the sleep was awful but my god were the staff friendly. Seriously 10/10 to the staff. I really hope they find a better hotel to work in because they deserve it. At the end of the day it’s a cheap hotel but come on guys seriously? Dirty rooms, 15+ year old furnishings and beds for $140 a night?? For $10 more we would have gone next door to the newly renovated hotels but unfortunately I trusted the google trip finder thing instead of my own gut.

My sister came down from BC. She booked her room well in advance. Nowhere did it say the pool was unavailable. 12 hour drive and the kids were excited for that. When she got there her reservation didn't say she had her two kid with her. The front desk lady had to switch her room.
She told my sister the kids were NOT ALLOWED TO EAT IN THE ROOM , as they just put new carpets in. Ok first of all your renting the room. How dare you say your children can't eat in the room. So what go eat in the hall? Not to mention the carpets were not new. Maybe cleaned. I could see the the two different colors from the carpet to beside the night table. That wasn't moved.
I worked in the hotel industry and this was horrible YOU don't treat people like that. I felt bad for my sister.