AC Hotel Algeciras by Marriott

Disappointing Experience at a Usually Reliable Marriott Property

As a loyal Marriott Bonvoy member who frequently stays at AC Hotels, I was disappointed with my recent experience at this hotel. I wanted to book a queen bed but was assigned a twin bed without any consultation or offer of an upgrade, despite my eligibility. Basic amenities like a dental kit were missing, requiring multiple requests. Additionally, essential information such as Wi-Fi access, breakfast timings, and gym location was not provided at check-in. When I addressed the lack of missing amenities at the desk they justified it by the lack of time/personal, as the manager was alone there.

When I raised these concerns later via email, the manager unconvincingly attributed the issues to my reservation details and timing of requests, without acknowledging any service shortcomings. This experience falls significantly below the standard I’ve come to expect from Marriott properties and makes me hesitant to return to this location