Hotel Spa Paris

The receptionist is a thief! I booked a room on 05/26 by credit card on the hotel website, he sent me an email at 4 a.m. on the day of my arrival on 07/22 to tell me that he was unable to charge my credit card even though my reservation specifies that payment is made at the hotel and that the credit card is only used as a guarantee. He told me that if I don't give him my credit card number by phone or in writing by email, he will cancel my reservation. I was already on the road so I assured him that I would be at the hotel at 3 p.m. but he didn't want to wait for me and canceled my reservation at 1:30 p.m. I arrived at the hotel at 2:45 p.m., the receptionist told me that he canceled the reservation but that the room was still available but more expensive. This person is a crook, a thief! He wouldn't give me the price for my reservation so I had to leave with my wife and 2 children to look for a new hotel. It's a disgrace to behave like this with customers, it's disgusting!

Their customer service, response time, and manners are a disaster. They respond whenever they feel like it, changing the terms of the contract. They moved us to a superior room after we had agreed to and approved a lower one, accepting it. We reserved a car, and then they canceled it.

Not a good experience and overpriced for what it offers. They saw I’m a pilgrim and gave me the worst room, very noisy, bad mattress, long walk up and down the stairs, found spiders on the bed. Staff not willing to help with spa arrangements, worst breakfast on the Camino for 9 euros, bad service. They seem to be disgusted to serve a pilgrim. Not recommended if you want a rest day from pilgrimage.

Poor reception service. They don't let you unload at the hotel. What one receptionist says isn't valid for the rest... they're just words... And when you express your dissatisfaction, they don't treat you well; they just want you to leave, to never come back. Despite being buffet-style, breakfast isn't served every day; it depends on the season and the day of the week, according to Irene, the receptionist.