Palladium Hotel Palmyra - Adults Only

Staff were super help and friendly to start with. Bar staff around the pool are crazy aggressive, particularly the shorthaired blonde Spanish lady? not sure who ruined her day but she is keen to ruin other peoples day, not just us but other people as well. Customer service training needed for this lady.

Hi,
I would like to share my shocking experience from hotel, I am still here and I am talking about room 238 ( pictures attached)

I have been given this DELUXE room, as they call it.
I have book room ( Deluxe size 35 square meter)
My room had 14 square meters including bathroom.

You just step into room and you only 190 cm bed almost from wall to wall, the space left for you, to walk around is 30 cm and in those 30 cm is hanging TV, ( check the pictures please, there also my leg, just to compare the size of space)
So if you like to get on the other side of room, you have to roll over bed, or rip of the TV from the wall. The TV is 50 cm above the bed, so you can not actually pass, only if you 120 cm toll.

The room is next to staff facilities ( very noisy in the morning) and facing amazing view, roof and noisy road (bravo) the room is smelling like ashtray and looks pretty bad, old ( I am not picky person, travel a lot, but this was the worst room ever in my life) is not actually room, it's cupboard for cleaners pretending to be room.

Size of room is 2.2 meters x 4 meters plus bathroom.

So I decided to go on reception and asked for room change, the blond lady told me, all the rooms are the same and all are called deluxe.
I asked her, as I have walking disability, as she could see it. Nope, no change.

So I gave up, but than I met lovely lady, who had the same room as I.
Than I was shocked, the room was nice, much bigger, spacious for the same money as mine.the same room category .

So the receptionist just LIED to me. The room I have is not even offered on their websites.
Disgusting!!! Lied to disabled person !!!

On websites ( picture attached) this is the basic worst room they offer. And it is still looking great compare to mine.

I would like to warn you, because my holiday has been ruined, I have not been able to enjoy my staying in the room, because I could walk on the other end of room, I could just roll over bed to reach chair and balcony

Thank you to reception team to not care for disabled people. Even if I paid deluxe spacious room and given this sh..y cupboard.

Hotel is not full ( 12th April) so they could easily swap it.

Let's move to other things,

Food and drinks are good, nice variations, lots of everything and drinks good. Personal on bar and restaurant, chefs extremely nice and helpfull.

Acces to the beach is great help.
water in swimming pool is quite cold.

Evening programs for guests nice.

But my feeling that this hotel has 4 stars and they give you room like this is just shocking. It's not on level 4 stars hotels but maybe 3 stars

Regards Petr Hejtkov room 238

Ps: Dear Eliana, I just read your answers to other reviews, you mention " we always try to solve the issues" it's not.actually true at all, I'm asked to change the room, nothing happened and there are bigger rooms in the same price DELUXE category. As I have seen it in my friend room. 🙌