Escale Oceania Aix-en-Provence in Aix-en-Provence

Hate to say it, but unfortunately our stay wasn’t good. Especially not for this price. Here’s a summary:
- Restaurant: food options online were misguiding and not the same as in real life. Very limited menu. Furthermore, we had to wait for our food for a long time. When it arrived, it was cold and there was a piece of hard plastic embedded in my son’s food which he was about to eat. On top of this, they tried to charge us the full amount of the diner, including the cold item with the piece of plastic which we obviously didn’t touch anymore and refused to pay for. Never experienced something like this.
- Rooms: Room actually was ok, but no handsoap to be found. Asked at the reception and was told there was none. Also a first for me.
So in summary: would not recommend to stay here.

Edit: Response to the owner’s comment that I am stating something that is not true: This did happen so I am not sure why you are stating otherwise. Here is a more elaborate description of the events: I went to the waiter and asked for my bill. I got the bill and asked if the cold piece of food with the hard plastic was included. The waiter said “yes”. I then asked for it to be removed due to obvious reasons. The waiter said he had to ask his manager for this. I waited for the manager and explained to him that I was not going to pay for that particular piece of food. The waiter then deducted it from the bill. This is what happened.

Only had two pillows on bed, shouldnt have to ask for two more. We have stayed in 4 hotels in the past month, this is the only one that had two pillows. Pillows were super hard, and bed was even worse. Stiff. My wife had a pinched nerve in her neck from sleeping there two nights and I had a sore back.

The bus was cancelled at the last minute and I can’t go to this city at all! ! Still need to pay for the room