Hotel La Potinière in Hyeres

We booked this hotel for 10 days with a sea view room, as we were traveling with our toddler and wanted comfort without having to move around too much. On arrival, we were given room #20 with a beautiful view. Unfortunately, less than 10 minutes in, we realized the room was directly next to the condenser (outdoor AC unit), which made a constant loud noise. I immediately told the manager that this was impossible to tolerate for 10 days. Their first response was: “We don’t have other rooms, and the money is non-refundable.” They later said someone would “fix” the noise in the morning, but clearly they were already aware of this issue. After a sleepless first night, they offered us either a much smaller room (not possible with all the baby’s things) or a room without a sea view. Eventually, they told us that if we endured one more night in the noisy room, they could give us another sea view room for 5 nights—but then we would have to return to the horrible room for the last 2 nights. We decided instead to cut our vacation short by 2 days. The new room was supposedly their “best” room (port cros ) with a great view. But first night, while trying to put my son to sleep, I saw a mouse in the room. We had to move all our belongings off the floor and chase it out ourselves. When I reported it, the night staff simply said they had “never heard of that before.” The next morning, another staff member came with a small device and casually said mice were “not a big deal” and even “cute.” This was shocking and unacceptable for a hotel that presents itself as a vacation destination. Between the unbearable noise, the poor customer service, the constant room changes, and finally the mouse in the room, this hotel completely ruined the peaceful holiday we had planned. We left early, exhausted and disappointed. I do not recommend this hotel, especially for families or anyone expecting a relaxing