Apartment Hotel «LE HAMEAU DE LA SAPINIERE»

Rooms and prices







Description
Cozy residence is located in the resort ski village of Les Menuires, near the ski lift, and consists of chalets of various types. It offers various options for comfortable apartments, fully equipped for a comfortable stay. The hotel also offers an indoor pool, sauna and Spa. The residence is perfect for active family holidays or big company.
Located in the resort village of Les Menuires close to the slopes, 200 m from the ski lifts, 114 km from chambéry airport, 185 km from Lyon airport, 145 km from Geneva airport.
Consists of chalets.Just 58 rooms.
Accepted credit cards: American Express, Visa, MasterCard, Carte Bleue.
Pets are allowed. This service can be paid.
On the hotel territory: restaurant, place to store ski, Luggage storage, meeting/Banquet facilities
Attractions: Chania skiing, sauna, fitness centre, Spa and Wellness centre, massage, hot tub, ski equipment hire on site
For children: baby cot (on request)
The distance to ski lift is 3 min.
The distance to the nearest airport is 114 km.
Services and facilities
- Smoke-free property
- Heating
- Fire Extinguisher
- Non-smoking rooms
- Family room
- Carbon Monoxide Detector
- TV
- Laundry
- Restaurant
- Free Wi-Fi
- Internet access
- Parking
- Parking nearby
- Spa tub
- Sauna
- Pets allowed
- Extra decontamination measures
- Additional measures against COVID-19
Street view
Video: Chalet By Montagnettes au Hameau de la Sapinière - Chalet By Montagnettes in the 3 Valleys
Map
Reviews
On the positive side, the bread delivery service was a nice touch, especially since the nearest supermarket is a 15-minute walk away. The location is excellent for skiing, as it is right next to the piste and provides easy access to connecting ski lifts.
Our experience was not like that at all. It is true that there were a couple of pans in the kitchen that were not clean and a better clean is always possible (cleaners, there is dust under the beds), BUT:
1. the location is brilliant, right next to a green running down to Croisette and the lifts there, from which the whole of the 3V is your playground.
2. When we did have some technical issue (a shower not working properly) the maintenance man came straightaway and fixed it.
3. The ski shop is within the complex and is staffed and run with real expertise - an invaluable resource.
4. Our ski locker was next to the ski shop (so both were within 30 seconds walk from our front door).
5. The apartment was great, with a great big living area where the nine of us could all kick back. We had to turn the heating off when we lit the stove, which worked really well and made the room really toasty and with a great ambiance. There was loads of hot water and the bathrooms were entirely private. There is good storage space in the apartment (a whole understairs room we did not need).
6. The customer service was great. I do think that an apartment should be available from before 5 p.m., BUT in fact we were badly delayed by a landslide blocking all road routes to Moutiers. The reception staff were really understanding on the phone and did all they could to help us get to the accommodation. They said that they would leave the keys in an envelope in reception for our arrival but in fact there was then someone there for the first of us to arrive (at about 9 p.m.). Chapeau! The staff were cheerful and helpful in all my dealings with them.
7. I would without doubt come again.
First issue - due to travel arrangements we arrived at 1pm and were allowed to formally check in, though the apartment was not ready (5pm is official check in time). We were told that there was a chance of an early check-in so we hung around. At 5pm the apartment was still not ready. At 5.30pm we checked the room to see that they had not even started to clean it (despite knowing we had arrived at 1pm and it should have been ready at 5pm). Eventually we were given keys to the apartment (with the cleaners still in it!) at 7pm. The receptionist told us that this apartment is always cleaned last (regardless of the fact that other guests were not arriving until much later in the evening) so this issue could happen to anyone staying in this apartment during busy periods.
Second issue - this particularly apartment is directly above a staff-access only area, possibly staff accommodation. It is connected to other apartments via vents which lead into the three toilets/bathrooms. The smell of cigarette smoke was overwhelming and incredibly unpleasant. It struck you as you waked into the apartment, and spending time in any of the bathrooms was pretty grim. None of our party smoke and we would never choose accommodation which permitted smoking as we do not enjoy the smell and two over our party are asthmatic. Even upon returning home, we can smell the cigarette smoke on our clothing.
We reported both issues to the very lovely receptionist. She was able to offer us some complimentary access to the wellness area by way of an apology, but little else. All in all, we would stay in Le Hameau de la Sapiniere again, but would never stay in apartment 48!
After making this known to management, they stated it was a known issue!? How can you let people stay in this appartment if its a known issue? After our complaint none of our neighbours were instructed to stop using their fireplace, we had to kindly ask them to do so ourselves.
Management better fix this, because next time we are calling the fire department.
Most staff in the resort were amazingly friendly & helpful, the reception staff were the exception. Shower rooms were awkwardly small, bathroom was a sensible size. Kitchen cutlery, pots/pans etc were really well stocked. A nice ‘larder’ of salt/pepper, olive oil etc would have been nice.
But the service... When you walk into the reception at 19:32. The 3 people at the reception where not willing to help. Because 19:30 is closing time. Guess we are in France afterall.
Frequently asked questions about Apartment Hotel «LE HAMEAU DE LA SAPINIERE»
How much does it cost to stay at Apartment Hotel «LE HAMEAU DE LA SAPINIERE»?
The cost of living in Apartment Hotel «LE HAMEAU DE LA SAPINIERE» depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Apartment Hotel «LE HAMEAU DE LA SAPINIERE»?
You can book Bed in Dorm, Standard room, 3 Bedrooms Standard room, 5 Bedrooms Standard room, 6 Bedrooms Standard room, Apartment, Superior Apartment in the hotel. Please check room availability by choosing your dates