Sure Hotel by Best Western Beaujoire

Bad management of personnel and some issues
Reason for mediocre review:
When arriving at metal gate at 16:30, the gate was closed. We rang the interphone 10 times and called the hotel number, no answer for 25 minutes. Finally we saw a customer on the parking lot and he used his code to open the gate. Once at the reception, nobody was there except French policemen staying at hotel to secure the soccer Olympic game event at Stade de la Beaujoire. Finally one young and nice overwhelmed employee arrived at the reception and explained he was all by himself to cover the reception, the kitchen and cleaning the rooms! This is management negligence, especially when having a lot of customers. (140 French policemen were staying at the hotel)
When leaving our room to walk to the Olympic soccer game, we realized the bedroom door could not be locked! We could not report the problem as no one was at reception when we left. When coming back from the game at midnight, we secured the door that was not locking by putting a suitcase against it.
Other problem: the height of the shower head could not be adjusted and was sliding back to the lower point, which works only for very short people. No shampoo provided only liquid soap. No coffee or tea either.
There is a well equipped kitchenette that we did not use. Finally, if you book this hotel for a soccer event, it’s 1.5 km to the stadium, about 20 min walk. The hotel seems quite new but obviously the management is not up to par to maintain the facility and manage personnel.

I traveled to Nantes and stayed in Sure Hotel during the night of the 8th of September. I traveled with a group of associates from work (10 people) and we stayed in 5 different rooms. We were asked to pay upfront at check-in (something I’ve never experienced before staying in hotels in Europe). 3 of the rooms had problems. Me and my brother (who stayed together) and 4 other associates had to come down to the reception because our cards didn’t work. The night audit didn’t speak any English and we couldn’t understand exactly what happened, but it looks like the cards weren’t activated properly. We finally got to our rooms. I took a shower and as I lay down to sleep I notice a loud beep coming from the fire alarm. It was beeping every minute because it was low on battery. I called the reception on the phone and once again it was really hard to communicate because of the language barrier. She finally came to our room and agreed to move us to another room. When we finally got a new room it was already 0130 in the night. We were really tired and we just slept. In the morning we noticed that the bed sheets weren’t clean properly, there was smelly (rotten) food inside the fridge, the microwave was super dirty and the toilet was very smelly. During breakfast we talked with our associates and 2 other rooms also had smelly food inside the fridge and weren’t clean properly. One of them even had a piece of cooked chicken just laying there in the kitchenette and dirty dishes in the sink. We complained to the receptionist (Cristine) but she couldn’t help us as she was just a trainee working during the weekends (and she didn’t get any information of what happen with our room during the night). Even though she was very helpful and tried her best to make it work for us. We were asked to write an e-mail about what happened. Apparently they have people complaining about the same things every week, but when you read their comment section in Bookings, it looks like they are really good. I also noticed they dismiss some of the things the clients complain about, but I wouldn’t doubt the criticism considering what I’ve experienced here. All in all, it was a terrible experience and I would never recommend staying here to anyone. At least if you like sleeping in a clean room.