Zenitude Relais & Spa - Paris Charles de Gaulle

The fact that this facility has a 4 star rating and costs 500€ a night perfectly reflects and sums up the condition of the whole France. From smelly rooms that saw last renovation when Jacques Chirac started his political career, through dirty and worn out corridors to horrible service this "hotel" stands as a grim reminder that nothing in this country remains worthwhile. Except Nice - Nice is great!

Extremely disappointing staff @ reception: no welcome whatsoever and immediately answer no to all questions. No offer of alternative solutions, only request for an undue “deposit “ in case of damage! Plus 50€ for early check-in although they had rooms available!! Terrible customer service. Tried to talk to the manager on duty but impossible to find for 3 days. On check out they did not offer a receipt and had to ask for it! Breakfast is varied and good quality. For 250€/night the offered quality is absolutely low! Avoid if you can, at same price or even lower there are many options available in the area with definitely higher standards.

It is impossible to get a hold of this hotel for anything. We called them several times to get a shuttle and it was over 30 minutes before they finally picked up the phone. There was no hair dryer in our room, and I didn't know what number to click for the front desk as it is not indicated, so I tried to call from my own phone and they never ended up picking up. I only got the dryer in the end because they had to call us to tell us our delivery was there. Finally, once we figured out the number for the desk, we tried to call them from the phone in our room to tell them we were running behind for the shuttle and would be another 5 minutes. They didn't pick up as you have likely predicted from the rest of this review, and as a result i watched the shuttle drive away from us as we entered the lobby. The lady at the front desk was not only incredibly unhelpful, but rude as well.

This hotel is dated and doesn't even have the customer service to make up for it. The only good thing about it was that it was cheap for a last minute accommodation. My 2 star review is generous.

I found the rooms to be really good ! Each part of the room has been carefully planned. There was everything available from a microwave oven to a small kitchen shelf with separate basin. The WC was separate from the bathroom providing opportunity to cut time in getting prepared.
Taking breakfast in Picasso room as planned by the hotel management, however, was the most shocking and saddest experience I had in whole of Europe trip of about two weeks as the staff was not only rude but unfit to be posted in a restaurant as either they would not respond or respond rudely. They did not replenish the food items though the hotel price was inclusive of breakfast. The waitress and waiters behaved as if the customers are beggars. I have travelled almost whole world and has not seen such poor human behavior while offering food that too at a price.
The front desk staff when approached hardly smiled despite greeting them before conversation and did not have even basic information about how to reach city other than booking a cab or Uber.
Probably the management has failed in making the staff realise that they get salaries out to the money guests spend on booking the hotel.
A phenomenal infrastructure being marred by incompetent staff for the hospitality industry!

**Warning - Security Deposit Scam!**

I stayed at this hotel with booking ID 1248730169, checking in on 27th April 2024 and checking out on 29th April 2024, with my stay fully paid through Agoda. Upon check-in, the hotel collected a €250 security deposit, promising it would be automatically refunded to my card/bank account. It has now been over 20 days, and I still haven't received my reimbursement.

I've repeatedly called and emailed the hotel, only to be told that the deposit was refunded and to check with my bank. My bank confirms no such refund has been processed. This hotel is running a scam. Avoid at all costs!

I will also raise this complaint to the higher authorities in France or Paris. Let's see what these officials do about scams targeting tourists.