Hotel Touring

Touring Hotel in Livigno is well-situated on a main road, conveniently close to the skiing area, making it an excellent choice for those looking to hit the slopes with ease. The hotel’s cleanliness is commendable, and the housekeeping staff deserves special recognition. During my stay, a young man and two women from the cleaning crew were exceptionally warm and welcoming, always greeting guests with a smile. Their positive energy truly enhanced the experience and made us feel at home. On our last day, the young man and one of the women were once again very kind and even took a moment to say goodbye, leaving us with a nice final impression.
The reception team, however, did not initially set the most welcoming tone. First impressions matter, and there was a noticeable lack of warmth—no simple “Buongiorno” or friendly acknowledgment when passing by. The staff seemed very focused on their screens, rarely looking up to interact with guests. While administrative work is important, a balance between computer tasks and guest engagement is essential in hospitality. That said, after a few days, the front desk staff was a little friendlier, which was a welcome improvement.
The restaurant and breakfast service were a step up, with more attentive and courteous staff. Giovanni, who managed the kids’ area, stood out as someone genuinely friendly and engaged. Another standout was an older lady from the breakfast crew, who was exceptionally kind, warm, and attentive. She made a real effort to ensure guests felt comfortable and taken care of, adding a personal touch to the morning experience. Breakfast itself was decent, earning an 8/10 for its fresh juices and made-to-order omelets, but nothing extraordinary.
The pool area is a great space for kids, providing them with a fun place to splash around and play. However, the water temperature could be a little warmer, especially in winter. Given the cold temperatures outside, it would make sense to have a warmer pool so that guests don’t feel chilled while swimming. Another surprising downside is the lack of a hot tub. It’s baffling that a hotel located in a winter destination wouldn’t offer a proper hot tub or warm soaking area. After a long day of skiing or being out in the snow, most guests want a place to relax in hot water, not just dip into a chilly pool. This is a major oversight, especially for a hotel that claims to be four-star.
An initial disappointment was the pool staff’s attitude. When my family and I, including our two little ones, took a tea from the spa area before heading to the pool, we were immediately told not to leave the cups there, rather than being greeted with a simple hello. While maintaining cleanliness is understandable, assuming that guests will be careless isn’t the most professional approach. However, a few days later, the same staff member seemed a bit more approachable, which was appreciated.
Another major issue is the hotel’s Wi-Fi, which is simply terrible. It constantly disconnects, is painfully slow, and is unreliable to the point that I gave up and just used my regular phone service instead. If you’re planning to visit, make sure you have a strong mobile data provider because the hotel’s internet is frustratingly bad. In today’s world, where connectivity is essential for both leisure and business travelers, having such poor Wi-Fi is unacceptable—especially at a hotel charging over $200 per night.
Where Touring Hotel falls short is in its amenities and overall value for money. The rooms, while clean, are outdated. A prime example of this was when we requested an extra blanket and were given one that appeared to be 20 years old, covered in lint—a surprising oversight for a hotel at this price point. On the positive side, the bed was comfortable, thanks to a quality mattress, but the dated room decor and lackluster amenities do not align with a true four-star rating. In my opinion, this is more of a three-star hotel in terms of its overall offering.
While the stay was satisfactory, it did not leave a lasting impression.