Hotel Astoria

Vegan requests are not taken into account. Also the vegan selection regarding breakfast is very poor.

I do not recommend this hotel at all. My first experience was being locked in the elevator with my family and my 8-month-old baby, it was super hot inside and there was no one around to help us, my husband had to open it himself. On the other hand, when we entered the room it was an oven, we turned on the air and it did not heat up, the maintenance man said that it would cool down in 15 minutes, we went for a walk for 3 hours because it was impossible to stay in the room with how hot it was and when we arrived the room was the same the air did not work after 3 times they went to check the air they decided to change our room. I had to go more than 3 times to the reception to speak with the manager and even with the owner who did not say anything. They finally moved us and we also had problems with the air conditioning in the new room. The hotel is definitely beautiful but they must literally renew all the air conditioners. Our first day in Stressa was chaotic. Without being able to rest after almost 24 hours of travel. The air conditioning technician was super friendly and tried to do what was in his hands as well as Abi one of the hotel hosts. In the end we were able to rest in the new room but definitely the price of the room is not subject to the comforts that it should have.