Pizzomunno Vieste Palace Hotel

NOT WORTH IT!

The only two things we like were :
1. The location, the hotel is right in front of the sea and has its private beach.
2. The pool, it’s huge. Sadly, it’s often not opened and the closure times were not clearly indicated. As a result, we spent a lot of time waiting for the permission to swim in it.

Elements that were very disappointing :
1. The staff is unpleasant and incompetent. It’s probably due to the overload of work they were crawling under. But, calling us a 2pm telling us that if we want our room cleaned, we have to leave the room because they want to go home is unacceptable in a 5-star-hotel.
2. The rooms need redecorating. And the bathroom renovating as the ceiling was peeling down on us!
3. We were given a room with a parking lot view and asked if we could have another one. We were told that it was difficult, but possible and that they had something else. Only to tell us at the very last minute (we were already down at the reception for a quick visit of the new room and the change of keys) that they had made a mistake.
4. Breakfast is of poor quality, crowded, loud and there are empty containers 45 minutes before the end of it. We were there in September, so we can’t even begin to imagine how it must be in July or August!
5. The beds are highly uncomfortable. Hard, small and of poor quality (we felt bumps each time we tried to find a more comfortable position).

pizzomunno