Promenade Hotel Liepaja

Hello, the stay in Promenade hotel was bad. I didn’t receive any message or email regard my stay in the Promenade hotel. Thus, we came one day later, and receptionist was very rude and unpleasant and do not say any word about it – that our stay one day is already pass. Reversely – she said that we need to wait until our room will be prepared but later on only realized that we are one day late. Moreover, the additionally ordered the fruit plate was with soft berries and strange smell, thus probably these fruits were standing there for the whole day more than 24 hours as wasn’t fresh at all. Thus, in this situation hotel would compensate at least this untasted fruit plate. The room was in the floor and was very hot because the conditioning wasn’t worked properly and in the reservation was written that it will be attic floor under the roof what made the room almost unliving and no windows could be open: one didn’t reach to high and other too dangerous because under the ground. The service was all very unpleasant. We stay then later during our trip in Baltic countries in Radisson hotels and the international standard with less starts where we were more much better then in Liepaja. Although we liked city and would like to get back to Liepaja, but service and breakfast was good. The croissants were few days kept not fresh, the fruits were cut from probably day before morning not fresh, the choice for daughter wasn’t god at all. We could find any news about dinner and orders in the restaurant and especially was all the time unpleased receptionist. And price was in Promenade hotel the highest from all our hotels in Balrtics. So, we really feel paid too much and with no good service.