Miri Marriott Resort & Spa

As a globally recognized 5 stars hotel brand, the hygiene standards of the hotel should meet requirements. However, on the night we checked in, we found used tissues on the bed and even hair left on the bed sheets, indicating that the housekeeping service had not changed the bed linens and pillowcases after the previous guest checked out. The next day, we called the front desk several times to request fresh bed linens and pillowcases, but it took an excessively long time for them to make it. Additionally, bathroom towels were not replaced regularly, and we had to repeatedly remind the staffs to do so.

The hotel premises are quite large, and as a five-star hotel, it is common practice to provide shuttle carts for guests' convenience to deliver them to their rooms. However, this hotel lacked such a service. Every time we returned from outside, we had to walk a considerable distance to reach our room.

We hope the hotel will take the aforementioned issues seriously, improve their services, and address these problems.

Our booking was messed up and the front desk staff was unaware of 2 bookings made under the same reference and blamed Trip.com on the issue, which very irresponsible. However, the staff able to address our problem within an hour. The rooms provided quite poorly maintained with a lot of mosquitoes stained and blood on the curtain, fabric bench and table. One of our bathroom was clogged and has to prolong our shower time to avoid flooding the batchroom area. We also experienced power disruption during our stay. The phone lever has a foul odor and was not properly sanitized. The food served was basic and not to 5 star level. The taste too, just like dining at normal shoplot cafe. The refillable shower gel was not refill above half level of the bottle and difficult to pump out. Pverall the staff were not attentive to details and took for granted on the hygiene and convenience of the guest. If not because of the pool which my kids wosh for, we will not moe to this hotel. It is far below the par for Marriot chain hotel standard.