Holiday Inn Bydgoszcz, an IHG Hotel

It has very small beds and I can't fit. I'm 1,88cm.

A lot of noise, hotel placed near main road and 20 car passing away per minute, hard to rest and sleep.

Room service was fast to deliver but meat was too raw (pink hamburger meat) and no fries within.

When you ask to reception to change your room to single bed, they say "you bought it and we can't"

And reccomendation; Please do not put bed blanket and sheets under the mattress, I have really mess bed now, can't make it proper even one time you get in.

Location was perfect, but that’s it…nothing else was good with this hotel.
Problem with payment…I needed to pay 3 times for reservation at the hotel, because they didn’t know what is happening
Room was ok…but TV had some ‘buzzing problems’ everytime when we watched something and bathroom - you can forget about hot water…one second is hot and one second is cold.

We were in touch with hotel representative - they acknowledged situation and apologised.
Unfortunately we were unhappy from the feedback.
For 20% discount for the next stay in the hotel is not really ideal and free drinks (we are not drinking alcohol at all!!).
We are not planning to come back to Bydgoszcz at all in the nearest future. When we were sent back message then we prefer 20% refund for the inconvenience - hotel representative just ignored us!

Very unprofessional behaviour!