Platinum Residence Boutique Hotel in POZNAN

Poor hotel. Defiantly not 4 star.

Floor in the foyer needs a mop.

They put two single beds together so I kept falling in between them.

Staff don't care.

We booked into this place for a family weekend, city break. First impressions were good, but that soon changed. The corridors were narrow and the room was literally falling apart - beds ripped underneath, door frame in bathroom literally pulling off, loose tap, mould on the bathroom blind and condensation on the window frame. The rooms were poorly designed and it just felt claustrophobic. Although the service was quite friendly, it seemed there was quite a bit of disorganisation and chaos. Breakfast was just ok, but there was a half-hearted effort to ensure everything was in ample supply and hot. There just appeared to be a lack of management and clear vision for this hotel and a refurbishment is definitely needed together with some staff training to at least make them feel motivated and proud and not withdrawn and embarrassed. However, the location was surprisingly good as we got to see the lesser visited parts of Poznan in that area which were very interesting. I was expecting more for my money and will not return unless some changes are made.

The only platinum about this hotel is the nervous system required when staying here. Night receptionist is so rude, as if thats what you need when coming into hotel after long day of travel. They treat you like a dirt at the bottom of their shoe as if you are bothering them at the most inconvenient time. And don't get me started on the state of the room.