Hilton Garden Inn Phuket Bang Tao - SHA Extra Plus

Overall: My two-month stay at Hilton Garden Inn Phuket Bang Tao felt like I was living in a home away from home. The hotel's friendly atmosphere, clean facilities, and convenient location made it the perfect place for my work project.

Positive Aspects:

Cleanliness and Comfortable: The hotel was always sparkling clean, from my room to the common areas. The pillow is so soft! (in a great way)
Easy Access to the City: The hotel's location near the boat lagoon, along with the convenient shuttle service, made it a breeze to explore Bangkok.
Fitness Fanatic's Dream: The hotel's fitness center was spacious, well-equipped, and they open 24hours.
Rooftop Relaxation: The rooftop bar and pool were the perfect spots to unwind and soak up the city views.
A Warm Welcome: The hotel staff were so friendly and helpful, making me feel right at home.

Minor Considerations:

Roomy Rooms: While the rooms were comfortable, they might be a bit snug for longer stays.
City Sounds: Rooms facing the street might experience some traffic noise.

This hotel absolutely exceeds expectations. The room, staff and amenities are all amazing. A special shoutout to Kig who went above and beyond to make our stay a special one, always smiling and very, very helpful. The location of the hotel is super convenient, only a short shuttle bus ride or walk to the beach or shopping area. The hotel also provides bicycles to ride around - which was super nice and made for some fun experiences. The cocktail making/ mixology class is also a must-do; really good value and you get to learn how to make some delicious drinks, right in the hotel restaurant/ bar. We will definitely be back, and thanks again to Kig and all of the staff for an amazing and memorable visit!!

Our stay at the Hilton Garden Inn Bang Tao was simply unforgettable. From the moment we arrived, the open concept of the lobby immediately made us feel like we were on vacation. The genuine hospitality of everyone made us feel at home.

The room was and was maintained super clean throughout and the bed felt like a cloud – the upmost comfort - what more could we wish for?!The restaurant and breakfast staff were on point, offering a variety of American and Thai dishes that allowed us to discover Thai cuisine with a little twist every day. Their attentiveness and genuine care made each meal special and the management was 5🌟+

A special mention goes to Denis at the reception who truly elevated our experience in Phuket. He genuinely wished to make our stay memorable by providing tailored recommendations that met our needs as travelers. His friendly nature and helpful guidance made a significant difference in our trip.

The chauffeur provided convenient rides all day to Boat Avenue for day and night life, as well as back and forth to the beautiful Bang Tao beach. The surrounding area was magical/breathtaking for morning walks in the lagoon park.

We will truly miss this authentic place and the wonderful people who made our stay so memorable.

Todd and Natalie from Canada

You pay a third or even less of the price of, say, the Hilton Garden Inn Frankfurt Airport, and you do so on Phuket in a good location. The service is good - really friendly staff throughout all of the hotel, including the restaurant. The rooftop pool is lovely, we spend quite a few hours there reading, relaxing and swimming. However, there are drawbacks - the build quality of the hotel is not great. We were initially "upgraded" to a room with balcony on the third floor. Apart from it being a bit smelly, the balcony was out to the street with no view and it was very loud at night. We requested a different room and were placed on the 7th floor, no upgrade/balcony but better room. The view out back is nice, see picture. Again, there were some drawbacks, the walls are thin so you sleep at the mercy of your neighbors/earplugs (which I used every night), and we had a clicking sound from an electrical switchboard in the closet that was permanent. Overall, there is not much they can do about the noise, of course, and I'm not quite sure Hilton wants to be associated here, but that's their decision of course. Breakfast had a few nice options - the omelet was quite tasty, and there are is a decent mix of Asian and Western options. Quality is not that good, though (strawberry "jam" is mostly a sugary reddish mash), which, again, is understandable at the price point. I booked based on the reviews, but I recommend paying a bit more as there are ample options.
One thing about the location: Bang Tao Beach is excellent, uninterrupted walking, quite the tropical paradise despite the many beach clubs (with good food, too).
3.5 stars based on the good service and the affordable price point?

Hotel staff Pan was exceptional. Minutes after my review, she called my room and personally came to my room to offer change of room, and laundry services as part of the hotel service. She really tried to make me feel comfortable during the rest of my stay. I was impressed by the attention of personnel from this hotel. If Pan is there, feel confident that you will have a splendid stay. She will make sure of it. Definitely will be back if she is there. 👌

Beautiful place… excellent service and staff.. always so polite and helpful.. a large group of us had booked the rooms for the Phuket Marathon. The hotel even prepared some bites for grab n go in the morning before the race and had extended breakfast hours till 11am to accommodate all participants. The view from the roof top pool deck is amazing.. they have shuttle service to neavy town.. will definitely book again.

We stayed here for 4 nights. The restaurant staff, and indeed all the staff, were really friendly. My only concern is the restaurant menu, which didn't have much variety and could use an update. Otherwise, this stay was good value for money.

My room was perfect, the service was enthusiastic. The restaurant had a selection of Western, Thai and other Asian food that I enjoyed. Location for me was also good. There is a Craft Beer Pub in the middle of Boat Avenue that had 20 beers on Tap. Within walking distance for me. Opens at 3pm.

it was such a good idea to book at this hotel. seems new. super friendly. very clean and lovely room. the fitness center is well equipped and it’s a short walk to a bunch of great restaurants and cafes. i came to Phuket to see a DJ at Cafe Del Mar on 10/05/2024. this was the perfect place to stay if you don’t want a beach resort. one thing i really appreciated was that the fellow in the restaurant said i could have coffee everyday from the espresso drink maker even though i did not buy the breakfast package. that was nice 🙏 i’ll stay here again for sure. local food place - The Siam Supper Club. go for oysters and steak and some good French wine! 🍷