The Legacy Hotel

I do not recommend this hotel. I booked and paid for my parents to stay here and here was their experience: upon arrival at the airport it was a shared transfer with others on their flight which puts the customer at risk. This is not acceptable! When they got into the room (bare in mind you should stay in the room until test is negative) there was no tea or coffee making facilities, 1 meal box for two people and when I complained by phone as the Internet was not working (it did get fixed after my complaint) My parents were asked if they wanted tea and coffee and upon checkout were charged more than 400b for this again unacceptable! Thailand should be showing hospitality to visitors which is the Thai way. Also hotel was under renovation and we were not informed. Room was large with a microwave and as the hotel is next to the highway its noisy if you want to open the balcony. I felt the service provided at this hotel fell short of the standard I expect in Thailand. Total cost for two people was 6800. I must praise their communication by email as this was swift and informative.

if the room is nice, that is the only quality of this hotel. Located near a 2 x 3 lane, it is extremely noisy. .the building vibrates elsewhere. finally, the receptionist is not necessarily friendly, which is rare in Thailand. hotel to avoid .

Booked for Test and Go for one night, and was only informed once I arrived at BKK airport last minute that the water pipe in the room broke, and they needed to change my hotel to another one without giving me any options, the other hotel location was far away from this one. They said they would upgrade me to deluxe, but the quality and the hygienic level of “deluxe” at the other hotel was questionable.

Did not appreciate the last minute change, although I accepted the offer as I understood the adhoc circumstances.

The hotel could have offered a better hotel located nearby, not another one where the location was completely far away from this one.