DIAMOND OF Mini-hotel

My boyfriend and I booked 1 week all inclusive here, we booked in June to stay in September. In July I emailed the hotel 3 times requesting a room upgrade, no acknowledgment or response from the reservation team. I end up having to call Turkey from Ireland to speak to reservations, I was told my request was promised and it was on the booking that we are upgraded and we can pay the remaining on arrival. Arrived to the hotel and there was no upgrade request noted on file, I explained to the receptions that I had organised all of this 2 months prior. We spend 1 night in a room with a window as small as a shoe box, no natural light no air, it was horrific. We finally got upgraded but not to what we had originally requested. The room was ok, bathroom was very outdated, rusty handles and the shower was horrific. The complimentary drinks fridge was never restocked for the whole week we were there, not once. There was dirty towels in the bottom of the wardrobe, they were from the previous guests staying there before us, those towels stayed in the wardrobe for the whole week. One day the room wasn’t cleaned which is fine it wasn’t necessary dirty but we needed clean towels, I called reception twice requesting clean towels, they arrived 2 hours later. By that point we had used our dirty towels to shower as 2 hours is a long time to wait for a towel. The aircon was shockingly bad, it sounded like a tractor therefore we could not have it on during the night as you cannot sleep with the noise. The food was ok, the main restaurant didn’t serve anything appealing and if it did it was cold every single time. The grill outside by the pool was nice. The pool situation is terrible, it says that the pool is not open until 9am, however people were leaving their towels down at all hours of the morning and the staff didn’t do anything even if the claimed beds were unoccupied for the whole day. We got to sit at the pool only once in the whole week, because I deliberately had to set my alarm for 6am to put a towel down, I didn’t want to do it but how else was I going to actually get to enjoy my holiday. Again, I sat at the pool ONCE because of this situation. The private beach section was the same issue. I found the reception team terrible, they were not accommodating or attentive or helpful. However the restaurant staff and cleaning staff were extremely friendly and helpful. Overall I will not return to diamond of bodrum again, I will stick to the hotel I normally go to in kusadasi which is a real 5 star hotel with exceptional service and cleanliness.

I am writing to express my deep disappointment following my recent stay at your hotel in Turkey last week, which was booked as an all-inclusive holiday. Unfortunately, the experience fell far short of the basic standards one would expect — let alone those advertised. Accommodation Issues: The bathroom facilities were in extremely poor condition. The shower hose was faulty and spat water out erratically, making it almost unusable. The toilet seat was broken and the toilet itself was clearly old, stained, and unclean. There was visible mold in the bathroom, and general dirt and grime around the edges of the room, not acceptable under any circumstances. Food & Hygiene Concerns: The food quality was appalling. Items were frequently cold or barely lukewarm, and in some cases, inappropriate for the meal (e.g., Brussels sprouts served at breakfast). I witnessed ants crawling in the grill section, and more disturbingly, large insects on the food, including one that appeared to be laying or injecting something into the food. The lack of hygiene and food safety meant I felt only safe eating toast for breakfast, and despite being all-inclusive, we had to eat out most days. Facilities: The spa and indoor pool were run down and visibly dirty, with dirt clearly visible on the bottom of the pool. The wooden decking around the pool was unsafe and hazardous. At 5:30pm daily, we were told to vacate the outdoor pool area, despite many guests still enjoying the space. There were signs stating “no towels on sunbeds” to prevent early reserving, yet we observed people doing this as early as 1:00am, with no enforcement by staff. Beach Area: The beach was filthy, littered with cigarette butts, and there was a strong smell of animal waste, likely due to the high number of stray cats and dogs. Shockingly, during lunch, a stray cat jumped onto my back, actually drawing blood — this is completely unacceptable in any hospitality setting, especially in a dining area. Entertainment and Atmosphere: Entertainment was limited and lackluster, only offered a few nights a week. Guests were removed from the pool area at 11:00pm for cleaning, further limiting enjoyment. This holiday was a considerable investment and we expected at the very least basic cleanliness, safety, and food hygiene, all of which were severely lacking.

We stayed here 2 years ago and it was amazing,very clean ,staff always cleaning everywhere,this year has been a massive let down,place is filthy,haven’t seen one cleaner cleaning pool area corridors etc,we had a Chinese lad supposed to be coeaning our room ,everyday he asked for you need cleaning today,surely that’s standard procedure ,clean towel etc ,ants are everywhere,everywhere is filthy,literally had some grapes from restaurant been eating out everyday ,I know everyone has their own expectations but mine were of the experience we had 2 years ago not what we got .

This was by far the worst experience I have ever had in Turkey. To start, both my friend and I fell violently ill after eating their food, we refused to touch it again. The pool area was consistently neglected, with no towels ever available and guests left waiting endlessly. The toilets didn’t even flush properly. The most appalling part, however, was the blatant racism. The staff openly discriminated against people of colour, not only did we experience it ourselves, but we also witnessed another couple endure the same degrading treatment. The difference in how POC were treated compared to others was glaring, deliberate, and completely unacceptable. To make matters worse, the pool reeked of urine. I could go on listing the failures, but the truth is simple: there is absolutely nothing redeeming about this place. It is a disgrace, and far from a “diamond” or the rating they show in-front of a building.

Very poor air conditioning almost just a fan I could find myself sweating after a shower considering aircon was turned on fully we complained about it they came almost no change at all Talking to the people staying on the same hotel they all had the same problem No aircon in the lifts sometimes 6 people together and staying longer than 5 minutes felling almost suffocating Main restaurant area no aircon either maybe just a fan ,eating out food and using handfan was not fan at all Also very poor choice of food we are a big fan of Turkish food but all we got was stuffed peppers almost every day Liver once a week that was also burnt as well as the meat balls all crumbled and also burnt Poor choice of deserts We are just of the time outside considering that was supposed to be an all inclusive deal!!!!! Also heard also almost everyone complaining about the same issues this hotel is max 3 star nothing more We also complained about this to the reception and we won’t be back!!!! I would not recommend this hotel anyone unless they wanna be punished on hit summer days under the heat of 40C!!!!!!