Boyalik Beach Hotel & Spa

We booked 3 nights as a Familie of 5. The Hotel is definitely not a 5-star Hotel!

The first night we had to spend in very old rooms which smelled disgusting and were not cleaned properly. After complaining a lot, we were able to switch rooms for our remaining 2 nights. The rooms had at least sea view. Which is a must when you book!!! Still the rooms are old and smell. The carpet is disgusting. Bathrooms are ok but again not 5-star worthy.

The food is good. Not super much choices but ok. However, the “restaurant” and outside eating area is horrible! It is like a canteen. Not at all cozy or 5-star worthy!

The service is very bad. Nobody asks you if you want something to drink. Also the live music at dinner time is so extremely loud that you can’t have a proper conversation. Nobody takes your empty plates or cleans the table. This was really disappointing!

The beach is very nice and the pool area also. Be super careful. Many people and kids slipped on the tiles. The pool needs Restauration. Lots of black spots :(

Happy that we only stayed 3 nights! Not a 5 star hotel at all!

I stayed in this hotel many times in the past years. As my house in Alacati I always used this hotel spa for massage. However, after their Spa manager left I couldn’t get the same service. I called them to book spa yesterday. I spoke to Asli in Spa & Asli hn from PR of the hotel. I told them I have usual %30 discount I have and last time their incident in their couple massage room we ended waiting too long for our massage, we had been offered half price for the next time massage by the manager. However when I wanted to book the new massage they said the staff has changed and they know nothing about it. They made me feel stranger. They lost a very good customer. Apparently I know the hotel longer than them. But they know nothing about their good customers.

Horrible Experience - Avoid at All Costs!

Me and my family stayed last week at this hotel for a week, and it was the worst hotel experience I've ever had. Here are the major issues we encountered:

Terrible Service: The service was appalling. The employees were poorly trained and seemed clueless about basic hospitality. They were unhelpful and often rude. Every day at the pool area they turned on very loud music and we asked every day several times to turn a bit down, because we where unable to have a conversation, neither the baby could have a sleep. They just speak turkish and do not understand you in any other language

Housekeeping Nightmare: Housekeeping ignored our requests and did not clean the rooms properly. Despite multiple complaints, the rooms remained dirty, and amenities were not replenished. We where 4 persons and got every time only 3 towls.
We arrived at the hotel during the night at 4 am and informed the hotel two days in advanced that we need to extra beds for our baby and 4 years old son. Nothing was prepared and it took 1 hour until we where able to go to bed. One afternoon i asked 3 times at the reception if they could change our bed, as the baby unfortunatelly throughed up, but 2 days nothing happened.

Exorbitant Drink Prices: The prices for drinks were outrageously high. We felt like we were being robbed every time we ordered a drink. A beer was 9€ a glas of wine 16€.

Bad quality of food: generally food in Turkey is amazing and I never ate that bad before in Turkey at all. Especially not for the prices the hotel is asking for a half board stay

Invoice Mix-up: The hotel staff managed to mix up our invoices. We asked them to correct the invoice before we left, but they did not managed that in 14 hours. After we checked out, they realized they had forgotten to invoice us for a significant amount. Instead of handling it professionally, they resorted to blackmail my sister who stayed a few days longer.

Blackmailing My Sister: My sister stayed longer than we did, and the hotel staff blackmailed her to pay our invoice. They refused to return her luggage until she paid, which was an utterly despicable and unethical move. We will react with legal measurements now.

Overall, this hotel provided a horrific experience from start to finish. I would strongly advise against staying here. Save yourself the headache and choose a different hotel!