Club Hotel Titan Ultra All Inclusive

Our trip lasted from 31.07.2024 to 10.08.2024 for 3 adults, an aunt, my partner and me. That's why we chose the family room. We arrived at the hotel at 5¹⁵ on the day of our arrival, August 1st. We thought that then we would have a chance to rest a little. The hotel receptionist filled out the check-in form with us and we headed to the room with my partner and my 73-year-old aunt. We went up the stairs to the second floor with the London dinner and when we saw the room we were faced with the fact that we had a room with a French bed and an extra bed. I immediately told the Londoner that this is not good because we booked a two-bedroom room. "We got a room, but not the one we paid for". We didn't go to bed in the room. I went down to the reception, while my partner and the 73-year-old aunt stayed in the room so that I wouldn't step on them. At the reception, the gentleman said that a standard room had been booked. I showed my contract that a family room was paid for. The receptionist said that there was nothing he could do because the management didn't arrive until 7⁰⁰ in the morning. Then I called the local tour guide and he said that he would be there at 10. Then he said on the phone and admitted that the hotel made a mistake because it was not the room type that we paid for empty. How is this possible? Then I went back to the room. We were only in the room for a few minutes. At 10 o'clock I met the local tour guide at the reception, who confirmed that, as I quote, "the hotel made a mistake". Then the reception informed us that our family room was ready. From this I conclude that they moved out of our room early in the morning and we were finally able to occupy it. The Londoner came with us and we took the suitcases to our finished room. They sold our room and we did not receive any compensation. Garbage gang...

-- **‼️‼️‼️DON’T GO TO YOUR DEATH!**‼️‼️‼️‼️ If you're thinking of making a reservation for 2024, you'd be better off throwing your money away! I wonder how this hotel even got a business license! In one word: **disgusting**! They make hamburgers by the pool in the evenings. The person making the hamburgers wipes his nose and then continues making the hamburgers with the same hands after wiping them on his apron. The drunk tourists there eat it all up! This hotel is a virus nest—don’t go there and protect your loved ones. The rooms are beyond terrible and smell like filth. The pool is tiny, like a kiddie pool, and the staff is disrespectful; they get confrontational if you complain. This hotel doesn't deserve even zero stars. Don’t go to this Club Hotel in Alanya, even if it's free!