Valeri Beach Hotel

The staff stole my husband's watch from the room! We couldn't find it in the room. We came home and checked everything and the watch was not there. The door was always locked therefore we know it was someone from the staff. We were for 6 days in October 2024. We had a room on the 2nd floor in the other building few minutes walking from the hot.There are cameras everywhere in the hotel so the staff knew when we were in the room and when we left. There was no reception, anyone could enter at any time. The air conditioning in the room did not work, the fridge did not work (you could not even close it), the floor was so dirty that there was hair and sand on it. In the end they changed the room, but we had to threaten the staff that we wanted them to give us our money back for the stay and we would report it to the company that sold us the trip. The staff treated us with indifference from the start and repeated that when the manager came to work they would help us, which was in 2 days!In the other room, the floor was just as dirty. We cleaned it ourselves with wet wipes. Other things on the room was clean. In the new room the air conditioning worked but the fridge was not there at all. When we arrived on Saturday evening on the first day there was an elderly man working at the reception ( his other replacement was a young man called Burak and Burak was ok). This man firstly did not give us change for the internet charge but ok I know there everyone wants to get a tip. He then took my suitcase and helped carry it 2 streets away to the other building for which he also got a tip and said to my husband that he liked Polish cigarettes and wanted my husband to give him a whole pack. Not 1 cigarette, the whole pack! The food in the hotel was sometimes very good and sometimes we ate nothing but cake because there were dishes like stomachs of chicken, the chicken was cut whole with bones and skin but apparently in Turkey they eat like that. Very often fish. For breakfast, there were often scrambled eggs with sausages in them which were impossible to eat. We were the only Poles in the hotel, the rest were mainly Russians but this is not a problem for us. The guests behaved calmly and were mainly elderly people, so at 9 p.m. most of them practically left the tables by the pool. No one has ever bathed in the pool. Maybe it's a good thing too, because it would have smelled so badly of water disinfectants ( chlorine) when we ate. We did not go to the hotel beach because it was made of large stones and was tiny and narrow. In the morning there was already no sunbed not occupied by another hotel guest. We didn't pay much for the hotel and we didn't expect anything luxurious but it was so hot that it would have been impossible to stand in the room without a working air conditioning machine. The crockery and glasses were often dirty and I don't blame the staff because there were so few dishes that the staff did everything they could to get them off the tables as quickly as possible and take them to the dishwasher because otherwise the guests wouldn't have a place to eat. You could see that there simply weren't enough dishes. In the evenings 2 men would come for dinner in an expensive Porsche car. It looked like it was probably the boss. It was sad to see that the boss could afford a Porsche but not to buy 50 glasses and plates.If you don't speak Russian there is little you can do with the staff at the hotel without using the translator on your phone. At meals we were often served by Mr Safian/Shafran. Very friendly to everyone without exception. Juices are water with fruit flavoured powder ( some people like that) so they were not bad at all. Beer and vodka were good. Coffee from the coffee machine didn't seem to have caffeine and certainly didn't taste like coffee. The hotel has its good features but unfortunately incidents such as a stolen watch for us already completely disqualify the hotel and I would advise anyone against staying there. Kemer is a very good place for a holiday but not in this hotel.

The hotel is in a great location. Staff unprofessional, as if they were picked up off the street. Bathrooms are old, in need of renovation, towels torn with old stains.Priority is given to guests from Russia, so they only speak Russian, and just little English. With this kind of staff, I would never stay in this hotel again.

They denied we had a confirmed booking which was already paid for and they had registered our name. They clearly wanted to fob us off and charge more for the room.The receptionist was incredibly rude and unhelpful and kept disappearing and chatting to friends instead of dealing with customers. I used the toilet, which was disgusting. Maybe they did us a favour after all...
.we found a much better place, better value. Do NOT stay here.

Rude service

Cold food and not a good food option