Adalya Elite Lara Hotel

My stay at Adalya Elite Hotel in Antalya was incredibly disappointing, and it’s clear the resort falls far short of genuine 5-star standards. In reality, it feels more like a 4-star hotel in disguise, with outdated facilities and inconsistent service.

From the outside, the hotel may look luxurious due to its exterior lighting, but inside, it’s a different story. The rooms have dated amenities, with old TVs lacking smart capabilities and mini-fridges that heat up on the outside rather than keeping items cool. Both rooms we stayed in had a constant sewage odor in the bathrooms, which was unpleasant and made the space feel poorly maintained.

Housekeeping and maintenance were also major letdowns. The kettle in one room contained dead bugs, and when I requested a replacement, housekeeping simply rinsed it and returned it to me, which was unhygienic and careless. Daily cleaning was substandard—housekeeping staff seemed rushed and unmotivated, often using the same mop in both the bathrooms and bedroom areas. Each morning, black dirt was visible underfoot, reflecting a lack of thoroughness in cleaning. Safety issues included bedside lights with exposed wiring, which seemed risky, especially in a supposed 5-star hotel.

The guest experience was equally disappointing. The guest relations team was unresponsive to our concerns and surprisingly even asked us to leave a 5-star review while numerous issues remained unresolved. Cemile Aslan, the guest relations manager, was particularly dismissive. Instead of addressing our concerns, she often boasted about her experience and claimed that the hotel was “the best.” This came across as unprofessional, and her manner was uninterested in genuinely improving our experience. I also had issues with billing at the hotel’s arcade, where inconsistent currency exchange rates led to overcharges. Though management claimed they’d addressed it, I had to dispute the charges myself as staff seemed unwilling to help.

The kids’ club was disorganized and unsafe, especially for younger children. Older kids were allowed to play roughly and throw balls in the same area as smaller kids, and when one child was hit, no staff intervened. The pool area also lacked adequate hygiene. Dirt accumulated at the bottom of the pools over multiple days, something I’ve never experienced at other 5-star hotels where pools are cleaned nightly.

The dining experience started off adequately, but I later developed food poisoning from the soy chicken noodles. For an all-inclusive hotel, the food variety was limited, and many items were charged separately rather than included, as expected. Dining staff were often inattentive, which meant long waits for service. Some glasses smelled of fish, and the quality of drinks was poor—overly carbonated, seemingly to reduce actual consumption.

Other inconveniences throughout the stay added up quickly:
- The “private beach” was overcrowded, with sunbeds packed tightly together, offering no privacy or relaxation.
- Parking was chaotic. Although they advertise guest parking, most spaces were used by staff, and when I attempted to unload my car, a concierge informed me I couldn’t park there unless I rented a car through the hotel.
- The entrance to the hotel is on a steep incline, creating a hazard for elderly guests and families with children.
- Wi-Fi coverage was unreliable and frequently disconnected, making it difficult to stay connected around the property.

One of the worst encounters was at the Mahall Bar on November 6, 2024, where a bartender named Mostafa was rude and unprofessional. When I requested my drink be remade after he prepared it incorrectly, he angrily slammed the drink on the bar, an unacceptable response at any establishment, let alone a 5-star hotel.

In summary, Adalya Elite Hotel fell drastically short of the luxury experience it promises. Between outdated amenities, subpar cleanliness, and an unhelpful guest relations team—especially Cemile Aslan—the hotel requires serious improvements. I cannot recommend it for anyone seeking a premium experience in Antalya.

We have visited many resorts but we are disappointed by this resort as our expectations for a 5-star resort, as this one declares, were high considering the price we paid. The resort itself seems to need investment to maintain its facilities and reputation as it appears worn out from the rooms to everywhere you look. Upon arriving at the hotel room, we found the door of the refrigerator’s cabinet broken. We immediately informed the reception about this and they said they would come to fix it. We waited all day and no one came. Having a small child who constantly touched things, we were afraid that the child might get hurt. The next day, we informed the reception again, and they said they would send someone to fix it, but again, no one came. Seeing their negligence and lack of professionalism, and fearing for the safety of the child, on the third day, we requested to change rooms. The food is of a low standard and tasteless, lacking creativity and repetitive almost every day, the same for both adults and children, making it the worst food of the resorts we have visited and far from a 5-star resort standard. We opted for Mexican food at the a la carte restaurant as we have visited Mexico several times for holidays, and we are sorry to say that the chef has no idea what Mexican cuisine is. Not to mention the cocktails made at this resort, which are pointless as they deliberately make them that way to push you to give them a tip to make you a good cocktail. Most of the waiters throughout the resort should be fired as they do not serve you properly. We have experienced being neglected in the restaurant and left without even drinking water because the waiters were late with the orders. In short, this resort has many problems and I do NOT suggest.