Marriott Sanibel Harbour Resort & Spa

I can say this was our first and last time staying there. After checking in, went to the restaurant for dinner. Ordered conch soup. Soup was great except for there was no conch in the entire cup. After dinner went to the room. It was freezing (60 degrees). Called the desk and they sent maintenance. He was unable to get the heat on. He offered a space heater which we gladly agreed to. He came back and said the manager would not let him give us one and we had to either move rooms or he could bring blankets. We asked to move. They tried to move us from a king balcony to a two bed room with no balcony. After we complained, the reluctantly moved us to the other tower with a king balcony room. The next morning we went to breakfast, which wasn't bad, except the service was really slow for a half full restaurant. All the people that helped us with the issue were very nice except the lady at the front desk who seemed put off by having to give us another room.
Also, we tried to get room service and were told "we don't do that, you can come down and get it"

This is the first time I can say I’ve given a resort two stars. I booked prior to reading reviews and made the choice to gain my own experience. Nelson is an absolute gem and was the highlight of our stay. He is a great example of the Marriott Brand Standards and deserves 5 stars.

For the two star rating ….
Upon checking in, I was not informed that a Continental Breakfast was included to Platinum Elite Members, nor were we offered water. The A/C did not work in one of our rooms. Absolutely no one answered the phones, to report it. The next morning I head to the front desk and ask for a late checkout, Diane immediately says 1PM is the latest available. I work in the hotel Industry and was fully aware of the EXTREMELY LOW occupancy. I then asked, if she could look up my room to see if that’s the latest available. She stands firm that 1pm is the latest she can do. For this property to lack amenities, it was really the minor things that could’ve fixed it. Diane chose not to honor the 4pm checkout that is offered to members, which is not okay. I did not want to have to worry about the kids not being able to shower after a pool day before hitting the road. All in all, we didn’t have a pool day, checked out by 10am and probably would never return to the property.