Hampton Inn Jacksonville - I-95 Central

Dirty! Unkept! Had to be moved to 3 rooms due to cleanliness. If it wasn’t so late I would have cancelled my room and went somewhere else. First room they sent me to was still dirty! Last thing you want to see after traveling all day. Looks like something changed recently and you can tell. All the newer reviews say the same thing. I wish I saw them before I booked. Staff was as nice as can be at the front desk, moving me 2 times, 3 different rooms.. Bathroom floor was disgusting. Looks like someone wiped a dirty rag on the floor. Hilton needs to drop this location.

I checked in, there were no waters to offer for the gold members. I got to my room, and there were no sheets on the bed, no pillow cases, no comforter, no towels in the bathroom. I called the front desk and they said they'd be right up. An hour and a half later, I called and they acted like it was the first time they heard this, even though it was the same person I talked to the first time. I was on the 5th floor,, and the ice machine was broken, no notes, no signs, I just had Happen to run into a maintenance guy that said, "oh yeah, the ice machines only work on the third floor". I thought the elevator was going to fall with me in it. The continental breakfast was a big disappointment as well. I chatted with Hilton Online and after 20 minutes, they had me call the 1-800 number. I called Hilton and was moved to another Hotel. Down Right Disappointed. Almost a Diamond member too!

You are definitely paying for proximity to downtown. Rooms are very outdated and could definitely benefit from a deep cleaning. The gentleman that checked us in was very welcoming but the other staff could benefit from customer service training. Continentail breakfast was good. Definitely not worth the price.

If I could give zero stars, I would. My husband and his friends were staying for a night for a Bachelors party. My husband and the group coordinator spoke to the front desk staff and physically left a key for me to check into his room while he was out. Upon arrival, I informed the night auditor of what was done and without actually looking for any key, she informed me that I would need to call my husband, who was out at a club, in order for me to check in. Of course, he did not answer, he was in a noisy club. As a result, I had to drive two hours back home after having driven two hours just to see my husband. This is completely unacceptable and as a former hotel GM, your staff needs to be better trained on passing information between shifts and also being sympathetic to the needs of guests as the night auditor attitude was apathetic at worst and lackadaisical at best.