Renaissance Newport Beach Hotel in Newport Beach

Stayed here for 9 nights- asked a few times for a quiet room. Each time they didn’t understand and put me in the middle of hallways which it isn’t quiet. Also downgraded me from a king bed to 2 doubles - how’s that better?
Restaurant food not good and overprice. Not seasoned, same experience at breakfast. $28 for an omelette?
I asked for a rice bowl with white rice and shrimp .. got brown rice and chicken .. by the time I realized I was already at the room.
I did not rest and did not enjoy this hotel at all.

Today marks my second day staying at this hotel. I noticed that housekeeping did make our bed, which was appreciated. However, the overall cleanliness left much to be desired. The floors and sinks were still dusty, and there were stray hairs scattered around the room—just as we had left them in the morning. I would expect a more thorough cleaning, especially on the second day of my stay.

Extremely Disappointed by Management’s Handling of a Serious Incident:

As a Marriott Ambassador Elite member who spends well over 125 nights a year in Marriott properties, I expect a certain standard of service, professionalism, and accountability. Unfortunately, my recent experience at the Renaissance Newport Beach Hotel was profoundly disappointing.

While the hotel’s location is convenient and the room itself was comfortable, my stay was ultimately overshadowed by the theft of a Rolex watch. After realizing the item was missing shortly after checkout, I immediately contacted hotel management. I described exactly where the watch had been left — its specific positioning within a particular area of the room — to assist with recovery. Despite providing this detailed information, the response I received was completely inadequate and took nearly 24 hours to speak with management after calling and asking to speak with management multiple times.

Rather than conducting a thorough investigation or offering meaningful assistance, management essentially accepted an employee’s simple denial — “I didn’t take it or find it” — and considered the matter closed. There was no escalation, no genuine investigation, and no demonstration of concern for a loyal guest who trusted the property with high-value personal belongings.

Given my longstanding loyalty to the Marriott brand, I found the hotel’s lack of urgency and ownership to be completely unacceptable. Travelers should feel confident that their belongings are safe and that management will act responsibly if an issue arises. Sadly, that was not my experience here.

While I would have liked to highlight the positives of my stay, the way this situation was handled leaves me unable to recommend the Renaissance Newport Beach Hotel — particularly for guests traveling with valuables. Marriott’s reputation is built on trust, and in this case, that trust was broken.