Balboa Bay Resort

I recently stayed at Balboa Bay Resort and had an amazing time. The staff provided exceptional service throughout my stay. Melissa R., who works at the cafe near the restaurant, stood out with her warm and friendly customer service. She went above and beyond to ensure my dining experience was outstanding. Melissa's extensive menu knowledge, attention to detail, and genuine care for guests made for an unforgettable visit. The cafe had a cozy ambiance, and the food was delicious. I highly recommend Balboa Bay Resort for a luxurious getaway with exceptional service. Can't wait to return!

I recently took a girlfriends trip and stayed at the Balboa Bay Hotel. Every facet of our visit was exceptional, from the welcoming valets and front desk staff to our lovely room. The property is not large—and the staff to guest ratio is quite high, creating a true feeling of being on vacation. The concierge desk, restaurant staff, housekeeping and bell service were similarly attentive.

I must acknowledge in particular the superior service of concierge Nicole Hickey. We needed assistance having some packages shipped to the resort; Nicole not only facilitated the unexpectedly complex situation but also enlisted the services of several additional departments to accomplish this mission. She is helpful, friendly and courteous.

I recommend this resort most highly. We shall return!

Overall the resort is wonderful. We are non-resident members. My only criticism is that the hotel will not guarantee adjoining rooms when requested. Even though there are several resorts within in near vicinity of the Bay Club that will guarantee adjoining rooms. This is the primary reason I will not give a perfect 5-star review.

Recently stayed at the Balboa Bay Resort, on a business trip and had a great experience. The hotel location was conveniently located, with a beautiful view of the bay. The hotel was exceptionally clean and the Bay view king room was fabously. I also got to enjoy the pool and hot tub. The staff were super polite and professional, as well as extremely accommodating. The room cleaning service was also exceptional. I would highly recommend this hotel for a business trip or a family vacation. Can't wait to return.

Hands-down, one of the best stays that I’ve ever had. Their customer service is amazing, I only stood for two days, so I ended up getting just a standard room but to my surprise, it was quite spacious, and the bathrooms are oversized which is quite nice! I brought my six-year-old and they gave him a complimentary, small teddy bear, and a book and some goodies. This hotel is very intentional, and on another level! I loved every bit of my stay.

We really love this hotel and it keeps getting better and better. The room sizes are LARGE and we were comfortable with two kids and two adults in the Bay View Two Queen. The bathrooms are large too and the tub was so helpful with kids.
We highly recommend opting for the bay view because those boats are stunning and every day it was exciting to watch the activity along the water--plus sunset!

We liked the pool a lot --large, plenty of loungers and a pool bar, plus kid games. The grounds are very nice and the A+O restaurant was a lovely setting for dinner.

The hotel is in a great location--easy access to Lido Village, Balboa Island and the beach. All in all, a family friendly and comfortable stay. Cannot wait to come back--maybe during the holidays as we know it is very festive there!

As always, impeccable service. One goes into relaxation mode, the minute they step into this nice hotel. Love the colors of the interior. The rooms are spacious, clean and comfortable. The restaurant is a perfect place to unwind, as it’s located right by the water with the view of nice boats and yachts. At night you can enjoy dinner and drinks by the fire pit. Just love staying here. Perfectly managed.

Had a gift card which almost covered the cost of the Sunday seafood Brunch. Service was amazing, food was delicious. The only thing that was lacking was the breakfast selections. Oh there was plenty of delicious items, pastries were so good, seafood and sushi. Lamb and steak. We never made it to the omelet bar, so maybe there were more choices there. Would do it again, if I receive another gift card. ;)

My husband and I came for 2 days/1 night for our anniversary as a staycation and it was incredible! The staff treated us wonderfully. We were welcomed with Rose in our room and the concierge Michelle sent us champagne and chocolate covered strawberries. The A+O restaurant had lovely live music with great bay views. The waiter gave us dessert and the staff there were awesome too. We paddle boarded in the morning through the Bay Club next door, and they were amazing, and we were just treated like kings and queens. 100% recommend!