at Water's Edge Resort

We stayed at the resort 5 days and its good location walking distance to Woolworths and the town centre. Size of the apartment was good for a family.

Downside the apartment was a bit dated and could have been cleaner for paying guests. Outside balcony was really bad to walk on its not hard to give it a good wash. Mold/dirt in the bathroom corners and broken microwave.

I was on the fence about this hotel until I inquired about a 1 hour checkout extension. I was told that it would be an additional $100. Really, I paid $200 total. I was quoted that while jackhammers were heard in the background as rooms were being renovated in the hotel. The furniture is worn out and in need of replacement. The shower had mold. The hotel is rated as 4 star but it is far from that. On the positive side, the location is good as is the view but I would not stay here again.

We booked a one-bedroom sea view room for 3 nights during the Easter holiday. The hotel has a beautiful exterior, very island-like, and an infinity pool. We were quite satisfied with the first impression when we entered the room. When we used the toilet, we found that the water was draining very slowly and the toilet paper could not be flushed down (in Australia, toilet paper is flushed down the toilet). We hurried to the front desk because we had to go out, and we agreed to let them enter the room when no one was there to repair it. When we came back, we found that it had indeed been repaired and could be used. We were very tired because we caught an early flight, so we wanted to sleep for a while. At this time, we found that there was no quilt in the room... There was only a very thin sheet on the bed (yes, you read it right, it was covered with a used sheet). We searched the closet and found only a dirty blanket. There were a lot of white crumbs on it. I went to the front desk and found that it was closed. There was no staff in the whole hotel during the Easter when the occupancy rate was so high... I had no choice but to cover the blanket with a sheet as much as possible so as not to touch my body. However, the sheet was too thin. I woke up after sleeping for an hour and felt itchy all over, but I was completely helpless... After waking up and going to the toilet, I found that the toilet was blocked again and the toilet paper could not be flushed down at all... (Ten thousand 🦙 passed through my mind, because there was no staff at the hotel and it was too troublesome not to be able to go to the toilet). After thinking about it, I had to ask Ctrip customer service for help. Ctrip customer service was very responsible and helped us call and email the hotel The hotel was closed, but everyone was off work, and there was no response that night, so we had to hold it in all night. When we couldn't hold it in any longer, we went to a faraway public toilet to relieve ourselves, and then we spent the whole night covered with a dirty blanket (we were still itchy the next day). This was the treatment of 1,650 yuan a night...

Because we booked a day trip the next day, leaving early and returning late, and there was no signal when we went out to sea, so I asked Ctrip customer service to make sure to contact the hotel staff to help me fix the toilet and change the blanket the next day. When we came back from the sea, the entire hotel staff had indeed gone off work again. When we returned to the room, I almost swore. The toilet and blanket were still the same. Ctrip customer service said that the other party replied that We don't throw too much paper in the toilet (God has pity on us, we were so depressed that we didn't even dare to detox, so we just threw away the paper for urine), and the blanket was freshly washed. I was speechless and had to take photos and send them to the customer service. Then I found a large puddle of water in the corridor and bedroom after entering the room. The soles of my shoes were all soaked in water, and my disposable slippers were all wet and couldn't be worn. The most frustrating thing was that the backpack on the floor of the closet was also soaked. The clean underwear for change was all at the bottom of the backpack, and they were all soaked. After a whole day at sea, I didn't even have a clean underwear to change into. The devastation in my heart was simply indescribable... My first reaction was that the toilet was leaking, but strangely, the whole bathroom was dry. After complaining to Ctrip, I was so angry that I asked for a refund and a change of hotel. However, looking at the hotels on the whole island, there was no satisfactory one to change to. So, the second night of 1650 dollars passed without being able to change clean underwear and go to the toilet, and itching all over my body...

On the third day, fortunately I didn't plan to go out in the morning. I finally waited until nine o'clock when the front desk came to work. I went to find the front desk immediately. The front desk was very friendly and said that there were no employees during the holiday (this is really incredible. Such a big hotel, and when it is fully booked during the holiday, there is no staff on duty). She said that she could only use a leather plug to unclog the toilet. I showed her the photo of the dirty blanket and agreed to change me to a clean one. I showed her the photo of the water on the floor. She said that no one entered the room to clean yesterday, and she really couldn't understand where the water came from...Okay, go back to the room and wait for someone to come to unclog the toilet. After a while, the front desk called and said that we would be upgraded to a two-bedroom sea view room tonight and move out of this terrible room immediately. The new room was very nice, with new facilities, great views, and clean blankets (still no quilts). Finally, I could stay comfortably this night...

For the first two nights, Ctrip helped me get some compensation, which was very little, only 30% of the two nights' room rate. To be honest, I have stayed in various luxurious and ordinary hotels in the past few decades, and I have never encountered such a bad experience. However, seeing that Ctrip was very responsible in helping to contact and comfort me, and the hotel upgraded the room on the third night, I did not make any higher demands.

I don't know if all one-bedroom rooms in the hotel will have the above situation, but based on my personal experience, the hotel's exterior view and two-bedroom sea view rooms are still worth recommending. I gave negative points for the first two nights, and 5 points for the third night.

The key is that there is no service. Wifi didn't work either. Speechless. The swimming pool is nice, but I only took photos and didn't have a chance to experience it. The front desk customer service seems to start work at nine or ten in the morning, and then get off work at four in the afternoon. Basically never encountered it. The facilities in the house are a bit old and there are too few power sockets in the bedroom, which is not convenient. I won’t stay here next time!

Unpersonal hotel. Staff in reception uninterested in helping out. Wifi is a joke.