Mercure Brisbane King George Square

I graced this hotel with my presence for an academic conference and oh, what an 'experience' it was! First off, their 'stellar' housekeeping seems to think that leg hairs on the bed sheets are the newest trend – perhaps they're trying to make guests feel more 'at home'? And while I won't bless you with the photo of said hairs, those sheets had all the telltale signs of a restless night's sleep by the previous guest, including the pièce de résistance: red stains that were suspiciously reminiscent of blood (photo for your viewing 'pleasure').

Moving on, their 'state-of-the-art' bathroom took me on a nostalgic journey back to the rural Chinese guesthouses of the 1980s. A true vintage experience! And the kettle? It was so filthy it could probably serve as a prop in a horror movie. All in all, if Australia's definition of 'quality' equates to overpriced hotels with underwhelming service, then this place nailed it!

In this 'luxurious' establishment, they don't even provide disposable slippers. Can you imagine? Beyond cost-cutting, I'm struggling to think of any worthy excuse for such an omission. For such shoddy service standards, what on earth justifies such astronomical prices in Australia? Thicker facial skin? Or more superior than the rest of us mere mortals? And please, spare me the 'hygiene policy' excuse. The hotel's not-so-secret practices of using bath towels to wipe toilets and not changing sheets for guests are well-known – no need to pretend. Most hotels do it, and yours is no exception. But let's not put all the blame on the cleaning staff; this reeks of management issues. I suggest you venture out more. Australia might remain unchanged, but the world has evolved. Not every country offers exorbitant wages to manual laborers to the point where the common folk can barely make ends meet.

Last but not the least, the reception appears to be in a perpetual state of hibernation. At around 10 in the morning, my attempts to reach them were met with five minutes of unwavering silence. Even upon changing channels, the result was an echoing void. Perhaps their attentions have pivoted exclusively to welcoming fresh faces, neglecting the very patrons already within their grasp. It's quite astonishing, isn't it? Can a singular pandemic truly bring the robust Australian economy to its knees, rendering it so frail and susceptible? Plus that the elevator is horrible…

If you give me a whole morning, I would be willing to write a full article of reviewing this hotel and it’s service in more details.

The location is close to the city. The staff are kind. But the cleanliness of the hotel was full of disappointment. I had to ask for a room clean upon arrival due to the dust everywhere, especially on the shelves above the fridge and desk. The staff kindly cleaned the room again. But then the room started to smell, especially the bathroom. It seemed like a dirty, sticky cloth was used to wipe. Flies were everywhere in the room and the aisle, and they kept coming like somebody in the hotel was raising them. Then the bed sheet got stained, and I had to ask to change it before bed. It was full of surprises, and I don’t recommend spending time and money here unless it improves or you have absolutely no other option.

The amenities were provided but no dental kit.. why