Ibis Mackay

Staff very helpful and friendly. Love good manners and good communication with heart. Accommodation close to my work, restuarant for meals. Easy, didnt need a hire car. Rib fillet steak was 10 out of 10. Excellent.

Nice hotel. Friendly team members and the facilities are pretty good. Had a few issues accessing the wifi and pricing for mini bar. No list in room and online document didn’t contain. TVs need a bit of an upgrade as slow to work and connect

The staff were amazing. John was able to assist us with our requirements which we thought may have been impossible. Very helpful checkin and check out personnel, and bar/restaurant staff could not have been more polite and helpful. I will always take the opportunity to stay there when we can.

Whilst I only stayed overnight during holiday travel, the experience at Ibis Mackay was great. A compact but very comfortable room overlooking Hay Point and the adjacent cane fields. The staff, especially those in the restaurant were fantastic. They really made for a relaxing experience - just what is needed after a long day travelling.

The room was lovely, clean and quiet. The reception staff very friendly. The bar staff at breakfast not so much - very curt, and the breakfast itself sub-par. Was really looking forward to starting each day with something delicious, but most of the choices (and there weren't many) were very average. I'm very easily pleased, so was truly disappointed.

4 nights stay here didn't disappoint me at all. Room while simple is always neat and well maintained. The Bar Restaurant serve really good breakfast and dinner! Fillet steak is surprisingly good for a place out of town. So good that I had it for two nights. Breakfast - Pouch egg were professionally done! I could have it everyday without getting bored. Coffee is good.

On the positive side, staff & food were excellent. Room was modern with some big hotel features. Shower was tiny. On the less positive side, bed was way way way too soft and did not sleep at all well (thus this review). At a glance the room appeared clean, however after sitting at the desk for a couple of hours, I noticed that many areas looked like they had never been dusted? Ironing board kept collapsing. Back to the positive, it is literally a 30 second walk to the airport terminal. Overall very nice, but need to invest in new bed(s). Russell. Room 425

Very conveniently located at airport (once in your room you don't hear the planes and helicopters). Amazingly friendly staff - with great food and drinks. Rooms were spacious, clean and well maintained. Highly recommend.