Pan Pacific Perth

I booked this hotel as a fun ‘staycation’ idea to celebrate with my partner after passing exams. Unfortunately, it was very disappointing. The room smelt very strongly of cleaning products when we entered, and was obviously not clean. There was hairs on the floor, the glassware had food in it, surfaces were sticky. I had specially requested a room with a bath tub and unfortunately I didn’t believe it was clean enough and didn’t want to have a bath in it. Everything was visibly old and in disrepair, for example, the lamp and clock had wires coming out of its plug. I was very disappointed. The staff at breakfast were nice but there was not enough staff, and as we had to ask for extra alternative milks such a soy milk we had to stand waiting for a long time to find a staff member just to get some milk for coffee.
The most disappointing part of all was I booked the room to have a fun night away from home, but ironically I would have got a much better sleep at home. We weren’t informed that our room was one that conjoined to another through a door and the family in the room next to us had children who stayed up all night screaming, and kicking the doors and walls. In the morning around 9 am there was obviously some construction going on in the room next to us as all we heard was drilling hammering and banging and crashing. I wouldn’t have minded if it was after the 11 am check out time, but why schedule construction noise before check out? when people have paid for a room. All we heard was noises from all around us, including every single time someone in another room had a shower or used the taps. It was so loud. I did not sleep well at all and found myself regretting paying for a room I was not comfortable in. Unfortunately I will not be coming back as I know that there are other hotels around with better quality for a comparable price.

Will not be recommending Pan Pacific to any of my friends or family visiting Perth - it’s been an overall disappointing experience.

1. We stayed in one of the more premier rooms and were met with a faulty shower system that could not deliver hot water for more than 5minutes - obviously this makes it impossible for a comfortable shower. I shared this with the reception twice, who assured me they sent the engineering team also twice to check and insisted that it was fixed. I was saddened as I felt they did not trust my word as a guest. Furthermore, the reception desk attendant was indifferent to my concerns and even asked me “So what do you want me to do?” This is pretty rude and disappointing for any guest to hear, especially on their very first night with the hotel. She was insisting i was already in a very good room and did little to make my experience more pleasant.

2. The gentleman wearing the “Valet” polo shirt was much more helpful, showing me to a better room and offering to upgrade me to a room that had a proper functioning shower system.

3. For a 5 star hotel , even with the better room, it is still not worth the price tag to me. The water pressure on the shower is so weak, and the overall decor and interior feels outdated and in need of a refresh.

4. The in-room dining was nice and well made and presented.

5. Compared to other 5star brand name hotels, Pan Pacific does not really go the extra mile to make their guests stay that much more pleasant. I thought that upgrading me to a club room will entail club benefits but i was embarrassingly turned away at the club lounge by the front desk attendant who affirmed that “my room upgrade does not entail me to the same benefits as other club guests”. Point made well and clear. Please do learn to speak to your guests in a polite and less condescending manner - this experience to me speaks volumes of how im treated as a guest.