Boutique Hotel VSK Kentavar

This review is for the restaurant only.
The food and service are good.
However this place is not kids friendly. There are amenities for kids that only work occasionally on an unknown schedule.
Kids playing around the restaurant are frowned upon.

Management Decisions & Lack of Supervision Degrading Hotel's Star Rating
PROS ·
- Clean property, room & bathroom
- 2 type 2 charging stations on location in the outside parking lot (no idea about if it's against a charge or included into the room price, please check with concierge); I have noticed the outside charging station at our departure only.
- 32" Flat TV, acceptable Wi-Fi signal in case you decide to watch on your laptop/tablet Netflix, etc.
- Interesting Bulgarian wine list at restaurant in the evening

CONS·
- This is the 5th time we stood at this hotel an every time we had no complaints. However, sadly to say but this time was the worst time ever and we decided not to return and will definitely will NOT recommend this hotel any more.
Twin Room & Bathroom:
- Twin Room - our room had on one wall visible cracks on it;
- Shower cabin is spilling on the bathroom floor;
- Air con we need to stop since the minimum heat was still to high
Breakfast:
We were told that breakfast is served until 10 am daily. Sunday morning at 9:35 we couldn't find anything on the buffet fact which we have pointed out to the staff and to the reception and kindly asked them three times to refresh the buffet. After 20 minutes one of the staff members told us that "there will be no more food to be refreshed" and at 10:10 brought us a a-la-carte menu for breakfast with a limited offer of choices. We were not the only facing this surprise during Sunday morning and which also received such "wonderful new rule of the management". Practically between 09:30 - 10:00 the hotel is not refreshing the buffet anymore. So be aware in case you still decide to choose this "4 star" hotel. Breakfast is decent but limited in options and the same each day. Of course we were not told at arrival about this "new management rule" although we have paid room & breakfast.
Swimming pool:
The time table during winter time changed: 10:00 am - 05:00 pm.
Arriving at the swimming pool in the morning we noticed that unattended kids were jumping in the water and the noise in the swimming pool area was impossible to bear therefore we decided to skip this indoor facility which also included in the same price :-).

Lovely staff, no parlenka, only chocolate souffle (never thought that was a breakfast thing) went in and straight out oh by the way do not go to the toilet between 0900 and 1000 they shut them off for cleaning. Maybe we will give it another 4 years before we go back to try again

Disappointed from the hotel room! Luxurious looking hotel but no key contact for the hair dryer in the bathroom and near by the mirror in order to arrange yourself comfortably... we came after 12am very very tired from the roads and above all me and my sister washed with ice cold water!!! We let the water running for approximately 30 min but it was still very cold! The next day we showered with a ice cold water again and we got sick! We paid 95 Leva which was a bit expensive for such a small village and cold water... + we asked the receptionist to rotourn a small percentage of the money that we paid and they refused! Never coming back again! Watch out with the rooms they offer you!