Four Points by Sheraton Edmonton South

Stayed for 5 nights. On the first morning after a long trip I was woken up by hotel staff banging on my door saying they needed to come in because of a water leak. They came in and checked the bathroom and found nothing. I went back to bed, an hour later they wake me up again by calling me on the phone and telling me I need to change rooms because of a leak in a room next to mine. This by itself was not a huge problem, I understand things happen, what upset me was how the hotel handled it. I was here for 5 nights so had a decent amount of stuff to repack and was lacking sleep from the disturbances. I asked the hotel manager for 1 night free for the inconveniences but she refused and would only give me a $25 dollar gift card for food/drink. I feel like most good hotels would certainly comp 1 free night for that without me even having to ask.

On top of that, the new floor they moved me to had active renovations going on so I had to listen to construction for the rest of my trip - loud hammering and drilling every morning at 8 A.M lasting all day (They made no mention of any renovations when booking which is also shady) They probably know people wont want to stay here so they keep it a secret until you get here.

The hotel is also dirty, smells bad and is loud. Dirty/stained sheets and pillows, dirty bathtub, dirty elevators and hallways makes you not want to touch anything. Walls are also paper thin so you hear everything/get woken up (even with earplugs in). Worst hotel I have stayed at in years and I travel frequently, stay far away from this place and hotel manager.