Best Western PLUS Langley Inn

The Best Western Plus Langley Inn is in a great location and a very clean place. However, we had an item go missing our second night there. A reusable tumbler was placed behind my parent’s bag unused and brand new (in the location of the wrapped hotel cup in the picture). While we were out, one of the housekeepers either took it or threw it out. Upon speaking to the front desk, they said the cup and reusable straw was thrown out after speaking to housekeeping. They told us that it was their policy to throw out plastic cups due to germs, but there were several used plastic cups left in the bathroom that were untouched by housekeeping. We had driven down almost 3 hours to Seattle and waited half an hour in line to purchase this cup in this one location where it’s available and they offered us $5 CAD to replace the cup despite a replacement being $20 USD. I do not understand how housekeeping touched our property and moved it around to throw out one of our belongings. We will not be staying at this location again. The housekeepers will touch your belongings without your permission and take/throw out your possessions.

I don't recommend this hotel to anyone traveling alone or with pets.
We had a very poor experience here.
The rooms are really nice and the staff are professional however if there is a problem, it feels like no one cares.
Our first night was great. Just what you expect. The next night the fire alarm went off at 3am. When everyone gathered outside, there were homeless people and a lot of the guests were being harassed. We went to our car to get away from the commotion just to have a different homeless person come and start yelling and pounding on our windows. If I wasn't with my husband and my dog I don't know what would have happened. He almost smashed the windows in.
Then to top it off the next day when we were trying to get into the hotel, there was another guest out with his dog. They did not have it on leash so as we were exiting our car we asked them to kindly put it on a leash as we have a dog too and don't know if their dog is friendly. He said it was friendly yet it proceeded to bark, growl and push us back into our car. Now our dog is upset and wanting to protect us. I jump into the car away from the aggressive dog. Meanwhile the man keeps saying his dog is friendly and we ask him again to put it on a leash. The guy just starts freaking out on us. Apparently asking to follow the hotel rules is the wrong thing to do here.
We told the front desk this as the man and his barking dog are right across the hallway from us. We wanted to move or change hotel. They did nothing.
We would have changed hotels due to all of this but we were unable to because of the cancelation policy.
I will not stay here again. I recommend going to the Aldergrove Best Western as I have not experienced a bad situation there. Should have gone there in the first place.