Burg Hotel in Feldberg

Me and my husband stayed at the hotel for two nights with two small kids in August 2021, 5 years old and 2 years old. I am an Asian and my husband isn’t come from local. It’s our first holiday at Black Forest area. When we first arrived, we were happy to see that the hotel facilities were good, but after check in in 10 minutes we can’t login to internet the whole night until second day.

Up to this point, we thought the hotel was fine and talked about coming back next time.

Until our first breakfast.

When we arrived at the door of the restaurant, we didn't see any sign indicating that we needed to be shown to a table. So we sat at an empty table, and ten minutes later a waitress came and told us we needed to wait at the door first. We thought we missed the sign so we apologized and said we will wait next time. But after the waitress left, we saw another family seated exactly in the same way, without waiting to be shown to their table. We thought the waitress would go back and tell them the same rule, but the same waitress just walked up to them and asked if they wanted to be served. How ironic! We only know that we could order some eggs until we saw she offered to others.

From this point on, we have felt a little strange but we were still enjoying our breakfast.

And that’s when the drama begins.

The same waitress was super friendly when it comes to domestic guests. I can see because there was one family table in front of us, less than two metres away. They also have a two-year-old at the table, and my children even interacted with their kid during the meal. The waitress was fawning on her native guest, constantly interacting with the two year old and even hugging him. At this very moment my children was watching just behind her, I even naively thought the hotel trained its staff to interact with children, how nice.

Who would have thought that after she interacted with another child, she turned and walked away, leaving my child where she was. I immediately saw the disappointment on my child's face and tried to distract her with something else. But she did ask me if the lady didn't like to play with her. It's the kind of question that makes it hard being a mother.

The same thing happened at breakfast the next morning. We ran into the same waitress again, and this time we felt she tried to ignore us and she did gave us a cold answer to any question.

We think we were being treated differently just because I have an Asian face and my husband isn't from around here. Our vacation mood have been destroyed because of one racist waitress, and the impression of the hotel has also been destroyed because of this.

Except that waitress the rest of the hotel staff were friendly and helpful. But still, this is a place we would never come back again.