Hotel Europa

I was very disappointed about the hotel. When I was reading the ratings before staying there I was looking forward to stay there. After arriving I noticed a really offensive smell coming from drain in our bathroom. It smelled like a cesspool. We contacted the recepionist immediately and he assured us the housekeeping would come and taking care of it. What should I say, they were not able to cut off the horrible smell. We got in touch with the recepionist again and he offered to change the room for one night but had to return to room in the second night. I was travelling with an ill person and two room changes within two days meant to much stress above all the annoyance was still there. So we deciced to leave after a one night stay. The staff told us they would talk to the manager and in their opinion they shouldn't charge the second night to us and should reduce the rate for the first one. Two weeks after leaving Münster they emailed us, they won't lower the bill. I was appalled. In my opinion they won't care about the satisfaction of their guest. In summary I must say I would never ever stay there again above all the furniture and the room we had were old-fashioned and in bad condition in my opinion. Furthermore there were less parking space.