Guya Wave Hotel

I wouldn’t call this a hotel, more like a bad hostel. Everything is extremely dirty - the rooms as well as the pool. There is mole on the ceiling in the shower. The food is absolutely terrible. Staff is not very friendly. you only get one key for a double room with 2 people. If you don’t have money and no standards maybe this hotel is for you, otherwise I recommend staying away from booking a stay here. I regret booking this hotel and will certainly never come here again.

To begin the review you need to know that this is a party hotel, do not ever book it if you hope to get any peace and quiet as it will never happen. There are very loud parties in at least half of the rooms in the whole hotel. Young, drunk German adolescent kids are running around the hotel all day and night, screaming from the top of their lungs, slamming doors and dragging the metal furniture on a tilled floor. No earplugs in existence will help to block the noise. To make our experience even worse we have been lied to by the receptionist that the room they have put us in was the Premium Room that we have paid for. When we have realised after 2 days of suffering through the worse noise from adjacent rooms that they have put us in a cheaper room they tried to come up with a lot of excuses, my favourite being that everyone likes the room we have been given and they though we will like it better than the premium room. I am not kidding, this is what Ralph, the manager of the reception said to us. After two days of complaining about the noise they have told us that they will relocate us to a building next to the main hotel as a favour, this is when we realised that this is the exact room we have paid for initially but we were put in the inferior room with a pool view. After having a word with the manager of the hotel he said he is sorry and we can have one dinner for free tonight to make up for the ordeal. We told him that this is not acceptable to us as if the dinner was of the same quality as the breakfast we had every day we rather eat in town. The behaviour of people in the reception was very sketchy from the get go and it became more hostile when they realised that we throw a fuss about being put in the cheaper room that we have paid for. I never believed this was a mistake, it was a deliberate act and I am sure it has been done to many tourist staying at this hotel. So you have been warned and there are much more, better hotels to choose from. The last thing that was awful was the Wi-Fi connection at the hotel, it was completely unusable. You had to wait 5 min for any website to load and you can forget about using any streaming services like Netfix etc.

Staff were lovely and accommodating, however the food is awfully repetitive and rather unclean. I unfortunately recived a stomach bug and couldn't bare eating there later on during the holiday. (This being poor quality as we'd booked all inclusive). Good location with a 20 minute walk to the beach however the food spoilt the experience hugely.