Senator Marbella

4 star?? Hmm. Give this a miss.
Nothing like a classy hotel when your greeted by vending machines in the lobby.
Reception staff had all the cheer of morgue personnel.
Hotels advertises 2 pools. One was closed for winter, other is £75 for 4 people to use for 1.5 hours, really. This is not clear on the website or booking.com. they tried to suggest we pay 18 euro to park, when a free carpark is outside. 4 euro a night to use the safe, lol. In a 4 star. Gauging.

Hotel accept dogs, so be aware you will hear dogs barking in the hotel at various times day and night, which eccos like the inside of a drum. Honestly you can hear everything on the corridor and in surrounding rooms.

Our room was hotter than the fires of Mordor when we arrived, but AC is a summer only option. Hard to believe but true. We were not charged for opening the door. But the road outside is very noisy, so two choices, boil in bed or be cool, but awake.

10 minute walk to the beach, maids and maintenance staff were friendly, they should be on reception. Breakfast was solid overall. The decor in the hotel was probably cool when miami vice was filmed, sadly it looked dated.

This is a bad review and overall this is a poor hotel, we stayed in 4 other places this week or so, this was the most expensive and worst by far. Please read my other reviews to prove I'm not a natural complainer. This Hotel bar breakfast, was dire

Good evening everyone. I’m travelling a lot with my kids together. Specially Spain & Italy. I’ve seen hundreds of hotels. But this one is very special in bad way I would say… First of all, don’t believe of the photos what you see in internet. It’s 100% mockups. If they say, in family room you will get 2 beds 180x200 (for what we actually paid extra), they will give you family room with 2 beds 135x200. We paid also in advance for breakfast when we have booked our stay in internet ( something like €15 for 4 persons), but we were surprised when we been told when checking in, that in PC system they don’t see our breakfast paid some how. We supposed to pay extra €45 for each breakfast for 4 persons! Nice! Everything what we been asking to change or to find out why is so many misunderstandings with our booking, admin Juan Pablo, recommended us to leave hotel without getting money back if we’re not interested to stay. It was very late in the evening. I was shocked. My 9 years daughter started to cry. I didn’t know how to figure it out. I apologised him for nothing I did wrong. But he didn’t stop smiling at my face, saying that everything is going to be what he says and not getting less rude. I couldn’t sleep first night at all, thinking what just happened. Couldn’t wait when we are checking out.

Also guys who are travelling with kids, please, keep your kids away from this hotel! This hotel isn’t perfect for families. This hotel is 100% overrated! Staff wasn’t helpful. Specially admin Juan Pablo.

P.s. very noisy outside, young people are drinking on the street in front of hotel at 3AM. Smell of weed is disturbing also all the time.

I never ever had worse experience with staying in hotels. This one was terrible!

Thanks everyone for reading my letter. I hope you guys will never get so horrible experience like we had.

Good luck!

I booked and paid for a room from September 28 to October 2. Unfortunately I had to leave 1 day early due to family matters back to the Netherlands. So I could tell the reception 46 hours in advance that I have to go back to the Netherlands. I asked if they could refund the money or if they would compensate me for that day so that I could get another date. Unfortunately that didn't work, they told me. I also told them that I came to their hotel more often. But after contacting the head office, they didn't give me any compensation or anything. Shame that it has to go this way. At other hotels you received 100% compensation.

It’s advertised as a spa and wellness hotel but the spa isn’t included in the price of the hotel. It’ll cost an additional 25€ for an entry.

The gym is smaller than your hotel room. Very basic equipment, enough to do the job, but very bad air… they need to do something about letting fresh air in / circulating the air better.

The pool is nice.

The rooms are nice.

The fan speed cannot be remotely controlled. You have to ask them to send someone to change the speed for you.

The shower is outdated. The water pressure isn’t there, and the water temperature switches by itself between cold to too hot as you shower.

The room cards kept losing their code and we had to go multiple times to the reception to get a new card.

The service staff were friendly, professional and did their jobs well.

All in all, we would not stay here again. We do not understand how it’s a 4 star hotel and well rated for what it offers.