Sercotel Felipe IV

Let's see, I haven't spent the night at the hotel. If I frequent it regularly, the cafeteria, wonderfully attended by its staff. Here I want to present the experience I had a few days ago. I went to reception as I have done on other occasions, since I have stayed at the hotel several times for personal reasons. But what we are going to do was go to reserve a room for a personal one and my surprise is that they tell me no, you cannot reserve a room there, you have to do it through a travel agency or online. When I got home I tried to reserve it and I couldn't, since it was a gift that I wanted to give to someone and the system did not allow me to enter different information about the person who was going to occupy the room and the person who was paying. Well, I called the Barceló offices to explain to them what I wanted to do, and a lady. Quite rude, she tells me that it can't be, that the name of the person who occupies the room has to match the name of the person paying. I try to explain to her that it is a gift that I want to give and she tells me: I haven't been clear about it. my explanation?? Do I have to repeat it again? So I thanked them for their kindness and hung up. It's a shame, this hotel was recently taken over by the Barceló chain, it is a long-established hotel in Valladolid and they have always had exquisite treatment with customers and in two days that they have this chain, the changes are not at all encouraging. And if the policy of the Barceló Company here is to treat people like this, it won't occur to me to send anyone to that hotel and we are very travelers but from now on we will try to avoid the Barceló chain wherever we go

The room was very small & outdated. The mattress cheap & nasty. It is supposed to be 4 star but the facilities were non existent, not even tea or coffee making facilities. There was lamp sticking out of the headboard which is a daft place to put it. The restaurant was closed but could eat mediocre food in the cafe/bar. Breakfast was a limited choice & the supposed hot food was cold. For the cost of the room, & paying for the privilege to park we rate it 1 star.

A relatively nice hotel, 15 mins walk from downtown. Staff were particularly unhelpful. They looked and behaved ‘tourist saturated’. We had no particular issue or demands. It just felt as if they wished customers were not there. This is a shame as with a better attitude it could be a pleasant stay.

Rude staff. Nothing else to say, but that is enough to me. I will not recommend it. There is plenty of places where you can stay with a much nicer service in Valladolid. Next time I will check on the comenta first dice I am not the first person complaining about it.