Hotel & Spa Resort Järvisydän

We stayed here a couple of years ago for a couples stay which was amazing. Now we have added a baby into our family and my experience is everything but great. Booking with a baby/toddler on the website is problematic - the spa included option is disappearing once trying to book with a child, and room for 2 would not accommodate a baby but I’d be expected to book a room with actual extra beds although my child cannot use those? Tried to reach out to the hotel twice to clarify the child friendliness and how to best book this with zero response. Cannot recommend for families and will not stay here again for the sake of the lousy service and no response received despite 2 attempts

Accommodation and room (BUNGALOWS):
I was in the winter, the bungalows are super heated when you enter the room and for the entire stay, + you have an additional wood stove which is very nice and practical if someone is cold.
The bed is decently comfortable for a good night's sleep. The toilet is clean and functional.

STAFF:
Too many frowns, they give me the impression that everyone needs additional training, which is obviously either not standard in this hotel or they have a bad lecturer who has no idea about hotel behavior of professional staff

BREAKFAST AND FOOD:
from the food offered in the buffet, you feel that they frugal in literally every way. It's the first time I've seen a hotel offer a salad, but you don't have any vinegar, olive oil, pepper, salt, etc., you have to ask the staff (balsamic is science fiction, of course)
They ruined the omelette with some potatoes so that I could thin it out and get a larger amount, of course I guess to save eggs. So when you eat an omelet, you have the feeling that you're eating some sort of pork pomace and not an egg-flavored scrambled egg.
The bread and pastry part of the offer is good. Coffee is desperately rare. They offer waffles, but there's no way you'll find Nutella on offer, which is standard everywhere in the world, (in this class of hotel) even the jams are cheap, tasteless, with a very strong chemical color. Nowhere with a natural taste, which would be an extra nice offer in these types of hotels if they found a supplier with a quality taste of jam. Meat and dried meat products are also of industrially cheap quality.
*
the staff never ask you if your dish is free (which is standard in gastronomic culture everywhere in the world) but take it even if they see that it is still with food inside 🤷‍♂️

SAUNA:
Good hygiene, generally a good impression, they lack a small pool with hot water in the offer, again they tried to be economical because all the pools are somehow connected with the same water. The hot water one would cost them more I guess as it should be a separate unit by itself.

CONCLUSION:
Profitable hotel for share owners but not full guest satisfaction😉