Kyriad - Deauville St Arnoult in Deauville

Disappointing Stay with Cleanliness and Comfort Is
Our stay was disappointing due to several issues. The room had cobwebs in almost every corner, and as someone allergic to dust mites, the carpet triggered a nasal allergy flare. The pillows were thin, the extra one smelled bad, and the decorative pillows had visible stains. Toiletries were limited to pump hand soap and a combo shampoo-shower gel—no slippers, toothpaste, bar soap, or tissues provided. Breakfast was also underwhelming, with no vegetables or lactose-free milk, making the €14 price unjustified. Overall, the experience didn’t meet expectations.

Avoid
We booked the hotel so that we could use the bar and restaurant for our evening meal. We arrived in the dark in the middle of a storm and was told we couldn't use the restaurant/bar as it was booked out for a group booking. They did not advise us of this even though I emailed them, prior to our arrival, to which they did not respond. They could offer us no alternatives for food, nor did they direct us to anywhere nearby. The room was dirty with stains on walls and skirting boards. The toilet bowl was dirty and the bin in the bathroom hadn't been emptied. The central heating system didn't work but there was a very antiquated electric heater which we had to use. Breakfast, however, was very nice with lots of choice. There are lots of hotels in the vicinity so in future we will be using one of these.

Catastrophic, very dilapidated and very poorly soundproofed rooms in prefabricated buildings with large street lamps right in front of the door that invite mosquitoes!!! The biggest disappointment and dishonesty is to have displayed online non-existent facilities such as an indoor/outdoor swimming pool (a hotel of the same category did have one but no one clearly had misleading commercial practices that were unacceptable and deplorable rooms such as mobile homes, very poor quality and condition (broken blinds, bad bedding full of mosquitoes and no swimming pool!!! Be careful with the rules too, the hotel does not just display misleading information, the staff can also charge the room a second time!!! Avoid from all points of view!!!