Best Western Plus Metz Technopole

We booked here wanting easy and nice, it was neither. The first room had three spots on the sheets that were gross, I can’t say for sure what they were, but I didn’t think they should be in our bed, (photo attached). The second room was worse, it smelled bad, their was ash on the floor and windowsill, the chair was questionable (photo), and the floor was in terrible shape with stuff on the fooor that should have been vacuumed up. The third room was not great, but we were tired and it was tolerable. This is not what I expect from a Best Western! Oh and don’t even get me started on the stairs junk on the steps and large dusty spiderweb (photo).

Book this hotel on my way after the hotel in a nearby town had air conditioning issues and by the time I arrived they told me they had no WiFi. I had a meeting and needed a WiFi. I haven’t checked in and of course having booked minutes before my arrival, according to France law, the 24 hour cancellation policy does not apply here. Asked for a refund and they said no. Be aware of this Hotel and I don’t know how Best Western loan their name to this.