Porto Galini Seaside Resort & Spa

Booked to stay here with friends. They had to cancel due to illness and the hotel Manager was very unhelpful and rude. So much so I cancelled my booking and stayed elsewhere. I didn’t want to give more of my money to a hotel which clearly valued money above customer experience.

Please think twice before booking Porto Galini Hotel in Nikiana. Lefkada has always held a special place in my heart. I lived here, I return often, and I’ve always recommended it to friends — not just for the beauty, but for the warmth, kindness, and generosity that make Greece so special. This year, I encouraged a very close friend and his family to visit. He’s a devoted kite surfer and was excited to experience Lefkada. Tragically, he’s also living with terminal cancer. His condition recently worsened, and just 9 days before their trip, he was forced to begin urgent treatment. They couldn’t come — and a holiday that was meant to offer joy and escape became another thing cancer took from them. We had all booked Porto Galini. On hearing the news, I contacted the hotel, hoping for understanding. But what I met was a wall of inflexible “policy.” No refund. No adjustment. No option to consolidate rooms. Just a flat “no.” I asked to speak with someone who had the authority to make a compassionate decision. The receptionist was lovely — but powerless. The manager, when I finally got him on the phone, was cold and defensive. He made it clear he didn’t want to help and wouldn’t even tell me who “HQ” was. We were left €2.5k out of pocket, with not a shred of empathy shown. I’ve travelled for over 40 years. I know how hotels operate. But this wasn’t just about policy — it was about basic human decency. And Porto Galini failed, badly. It’s clear to me this is yet another investor-run resort, more interested in profit than people — slowly stripping away the very soul of what makes Greece so special. Lefkada deserves better. Greece deserves better. We’ve walked away from the money on principle — because I will never give Porto Galini another cent. If you care about service, humanity, or the spirit of travel, I suggest you do the same.