Arbatax Park Resort - Dune

Reception staff - Did not greet, explain the site, location of anything and gave incorrect key for room twice. Room - Not a superior room as booked, not very clean, TV not working, outside light broken and unsafe, no waste bin, full of ants and sea view blocked by overgrown vegetation. Only 1 socket in room. Dune Restaurant - Food has reasonable selection and staff friendly, evening meals hampered by staff having their dinner in the same restaurant before the finish of guest service and resulting in foods running out early Drivers - Always on their mobile phones including whilst driving, this including bus drivers Managers - Riding around on mopeds reading text messages and taking calls Site Buses - Inconsistent Parking - A hike from the room Bars - Service was very slow, empty glasses left for hours, unable to change beer barrels, served flat beer by bar manager! No ingredients for cocktails even though they are in the menu. General Staff - Sitting round the side of restaurants smoking If you are expecting a beach then don't book here. Hotel Dune would be for couples but the small beach is full of children. The beach bar closes at 8pm and the main bar has children running around all night so no getting away from them. I would not recommend this resort. Glad we had a car to get away, everyday!

Our experience at Arbatax Resort Hotel Dune, was appalling. On our second night, we witnessed a large family of rats running and fighting in the rafters above the reservation-only restaurant, near the kitchen and above the main canteen. The beleaguered floor Staff admitted they knew about the infestation but said there was nothing they could do about it. We had booked for a week but cancelled the rest of our stay and were warned that management would refuse any refund not even for the balance of our stay, which seems completely unreasonable and they did exactly that and still refuse to refund us for the days we didn't stay. It seems to be their ethos. Two months later of chasing, they blamed the rats on their self proclaimed so-called "eco-resort" positioning and offered nothing but a discount for a future stay. Absolutely unacceptable. Avoid at all costs

Do not go! It’s been the most disappointing trip we have been on!! .
We took a ferry and drove 3 hours to Arbatax very excited to arrive at the resort to find right when we arrived that it didn’t look very well maintained. We parked our car and they drove us to reception (not easy to access unless you have a driver) in the reception they barely spoke English but we’re very nice at first.
After our check in and paying over 1000€ plus a 20€ deposit for 2 beach towels they drove us to the room - room was ok NOT 4 start hotel though.
Going for food was so confusing we didn’t have “access” to most restaurants and we basically ate at the buffet every day which was average food, cold and not enough.

The beaches were beautiful but they don’t have enough umbrellas for that many people staying there, if you don’t eat at a restaurant during lunch time you are screwed the bars at the beach ran out of food everyday and they don’t tell you until you’ve been waiting for almost an hour, very expensive too! On our second day we tried going to another beach in the park and it was so far away no where to get a bottle of water and we had to return to the main beaches - we felt like prisoners in the resort getting around was so hard!

The worst for me was the bed!!! I am 7 months pregnant and this was holiday trip to relax before baby comes and there was no relaxing here, the bed was so old I could feel the springs on my ribs was terrible! We asked reception to change our bed for 3 days in a row and when they finally did they just put an extra thin mat over it, it was very bad so we decided to leave 3 days early to a different hotel.

They tried offering us a different room but we were really over it by then, they ignored us for 3 days and were not helpful at all, no good service, not good food and very expensive.

It’s a shame the place has potential to be amazing but it’s managed very poorly.

Beautiful place, rubbish service. Staff unhelpful (except for Dune hotel manager she was good). I asked for a kettle and they requested a 20 euro deposit in cash! Room doesn’t have slippers or dental kit, the room actually had ants. The AC is disastrous. The parking is really far away from the rooms. Wouldn’t go back there even if offered a room for free. The views and beaches are beautiful, such a waste.