Arbatax Park Resort - Telis

Not the things they mentioned on their sites. Lots of things are not real to their description! Do not deal with issues properly. No electricity, we arrived in a dark room and it continued daily to cut off, very expensive and poor maintenance and very limited management to talk too. Over priced will not return again! 😂

The Arbatax Park Resort is nestled amidst the breathtaking natural beauty of Capo Bellavista, Arbatax. It boasts three private beaches and a sprawling natural park where animals roam freely, often befriending the guests. The panoramic view from the hilltop, amidst the Sardinian donkeys, is simply awe-inspiring. Furthermore, the resort offers a plethora of pools, ideal for children and families alike. The restaurant showcases a quality buffet, again accompanied by a serene vista of the sea. However, that's where the accolades end. Services to explore the resort's surroundings are conspicuously absent. The excursions office will organize two sea tours of the magnificent Golfo di Orosei – one aboard a ship and the other on an inflatable boat – but there's a whole lot more to explore in the vicinity. There are no connections, for instance, to Lido di Orrì (where the resort supposedly has a private area, yet unaccountably unavailable) or to the picturesque Cea's beach, aside from an exorbitantly priced taxi service (€60 to Cea, a staggering sum given the mere 15-20 km distance). Heading north, the Selvaggio Blu trekking path, which leads to the iconic beaches of the gulf (Cala Mariolu, Cala Goloritzé, etc.), goes unmentioned, as does the Trenino Verde della Sardegna, which runs every Friday (a crucial detail to note!) and offers a chance to discover the wild, untamed interior. Moreover, the room I was assigned fell short of expectations for a four-star establishment. A simple thunderstorm was enough to allow rainwater to seep through the ceiling and drench the bed; the bathroom mirror was stained, and the wall was peeling. That same thunderstorm resulted in two blackouts and a protracted interruption of the Wi-Fi for several hours. The reception experience also left much to be desired. Upon checking in, I was merely handed a map of the park, a room number, and the instruction to find my own way. The resort is sprawling and certainly not intuitive initially, and navigating it with relatively heavy luggage was far from ideal. Furthermore, no steward was available to accompany me back to the main entrance on the morning of my departure, despite their presence for the welcoming ride. Frankly, I found this discourteous and smacking of indifference given that I was leaving rather than arriving. To add insult to injury, no one at the resort could provide information on the nearest bus stop. Despite the team's commendable efforts, the entertainment was abysmally lacking, unless you were a five-year-old. Adults could partake in morning stretching, water aerobics, and evening yoga, full stop. There were no games, no more intensive fitness courses (despite the presence of a well-equipped fitness area), and no evening shows (though I was told they were delayed by technical problems). Just some (at times somewhat melancholy) soft-bar evening music by the pool. A special commendation, however, goes to the team of entertainers. Their tireless dedication, despit

Where do I start?! The positives: not your typical beach setting but I kind of love that rocky beach, not your standard looking, the water is crystal clean with loads of fish so great for snorkeling. The majority of staff we encountered during our 5 night stay were friendly, but not all. The views are incredible. But that's just about it for positives I'm afraid. The animal park is great for the kids they loved it and so did we, petting the donkeys, horses etc The negatives: 1. The hotel is sooo outdated. Maybe that's the point for it to be rustic and all but omg its in dire need of a refurb. This is NOT a 4 star by any standard. I'd give it a 2 but I think I'd be quite nice. If you're after staying in a 1960s room then maybe. Had loads of ants in the room, the fittings were poorly fitted with screws showing... Anyway I stayed in 3 starts looking hell of a lot better. Everything is either uphill or downhill, if you're not fit, you'll struggle. 2. We took our kids with us and we booked full board for that reason so we dont have to faf around with breakfast and dinner for them. HOWEVER, one of our biggest disappointments with this place was the food. We were expecting that being in Italy we would have great food at the resort. We were so wrong. The food although not completely horrible, was very under par with anything and anywhere else we'd been, and we'd been in loads of places. The kids options were inexistent almost. No pizza in the buffer for kids IN ITALY?! OMG, not even the basic one? Mind you they had a pizzeria but we had to pay extra ... For pizza ... In Italy. We were so disappointed we went out and ate on two occasions. I asked the guy who was serving the pasta, for a bit more souce and got rejected. I asked why he shrugged his shoulders ..***?! No juices for the kids at lunch or dinner , only at breakfast... Only draft beer, water and wine included. Would we go there again? Definitely not. Would we recommend anyone to go there? Sardinia, yes. Arbatax Park, hell no. It is such a shame the service we received was sub par because the sea and the views are amazing . Anyway, we were truly disappointed by our experience there. You'll have much better time elsewhere for the same or less money.

I stayed at Arbatax Park Resort from the 1st of September to the 5th of September, and I can confidently say it was one of the worst experiences I’ve ever had in a so-called 4-star hotel. From start to finish, the stay was a complete disaster, and I wouldn’t recommend this place to anyone—especially families! Firstly, the reception at the Cottages was horrendous. The receptionist was beyond rude and dismissive, with a horrible attitude, making us feel unwelcome from the very moment we checked in. Any requests we made were met with resistance and condescension, making the whole check-in process frustrating. To make matters worse, we dined at their independent restaurant, which they have the audacity to call a "winery." It took nearly two hours for them to serve a simple platter of meat and cheese, which, shockingly, only consisted of one type of cheese and meats. When we politely inquired whether the platter should include a variety, the waitress rudely snatched the plate away and returned it with more of the same cheese! I ordered two glasses of prosecco, but was served something that tasted like flat wine. My husband, on the other hand, was never served his wine, yet they were happy charged us for it! The service was not only inattentive but aggressive, and the staff even resorted to swearing—all while our 2-year-old daughter was present. Absolutely appalling! If that wasn’t enough, the following evening, around 11 PM, we were rudely awakened by two housemaids trying to unlock and enter our room. This terrified our child, and we were left wondering why on earth anyone would attempt to access a guest’s room at that hour. We never received an explanation. The cherry on top came on the day we were leaving. On the morning of the 5th of September, I called the same rude receptionist at the Cottage to request a car to take us to the parking area (the hotel is incredibly hilly, and the car park is situated on top of a mountain). She rudely informed me that I hadn’t booked the car the night before—something I wasn’t even made aware of! Instead of helping, she continued to be rude and dismissive. We had a toddler, a buggy, and luggage to carry uphill, but she couldn’t care less. When I asked to speak with a manager, she smugly told me that no manager would talk to me, and then said there were no managers on-site until 9 AM. In a hotel this size, how is it possible that there’s no manager available? This hotel is run like an absolute circus. The staff are rude, unattentive, and act like wild dogs, running the place however they want. This was not a 4-star experience by any stretch of the imagination. The cleanliness was also questionable, more like a 2-star establishment at best. Thankfully, after this nightmare, we checked into Cala Di Lepre, where the service was night and day in comparison—friendly, professional, and attentive, as one would expect from a proper 4-star hotel. If you’re planning to travel with family and considering staying here,

My experience at Arbatax Park was profoundly disappointing. The hotel markets itself as an Eco Resort, but this couldn’t be further from the truth. One glaring example is the constant presence of a large bus roaming the property, consuming fuel throughout the day. This alone contradicts the resort's claim of being eco-friendly, and it felt like greenwashing rather than a genuine commitment to sustainability. The property is massive, making internal transportation a necessity, but the transportation service was poorly managed. The buses were infrequent and always overcrowded, leading to long wait times. This made moving around the resort incredibly frustrating and left us feeling trapped, as walking long distances in the heat wasn't an option. A resort this size should have a well-coordinated, frequent, and reliable shuttle system, which clearly was not the case. The accommodations themselves were a disappointment. The shower barely worked, with hot water fluctuating unpredictably, and the bed was uncomfortable. Both the bedding and towels were of such low quality, they felt more appropriate for a budget hostel rather than a supposedly upscale resort. One of the worst aspects, however, was the poor service from the staff. The employees were unhelpful, lacked basic hospitality skills, and at times were outright rude. There was no cordiality or willingness to assist, and when issues were brought to their attention, they were dismissive and unprofessional. The lack of good management was evident everywhere, from the disorganization in services to the unfriendly attitude of the staff. For a resort of this caliber, I expected much better. The breakfast offering was another major letdown. The selection was extremely limited, with very low-quality food. Considering the price of staying at this resort, this level of service was unacceptable. To make matters worse, the beach chairs and seating areas were all made of plastic—another contradiction to the resort’s claim of being environmentally friendly. For a place that touts itself as sustainable, investing in plastic furniture is simply hypocritical. Lastly, the Wi-Fi service was abysmal. It barely worked, and during peak hours, it was practically non-existent. In today’s world, reliable internet is a basic expectation, especially at a resort that claims to be a premium destination. Overall, my stay at Arbatax Park was frustrating from beginning to end. Between the poor management, the rude and unhelpful staff, and the numerous service failures, the experience fell far below my expectations. I would not recommend this hotel to anyone.

The Resort is beautiful and beautifully located, but the advertisements are very misleading and the service is horrible. When we booked our room, the description of the room and the pictures shown were very different than what we received. When we asked for an explanation at the Front Desk, we were told that this is Marketing. Marketing is obviously not sending out false information! The Front Desk staff was extremely unhelpful and even rude at times. They clearly don’t know about customer service. When we asked to speak to management, this was being denied. We received no information about facilities at the Resort. We had to ask for everything and the information was unclear. The distance to different places at the Resort is long with lots of hills. We were not informed of this in advance and no help is offered to get to places. If you are not physically fit this is not doable. One of us was unable to go down to the beach. If you arrive by car it has to be parked at the other side of the Resort which is a 10 min walk. If you want to leave the Resort, you need to either walk to your car 10 min, or wait for a ride, which can take up to 30 min. We have worked in the hotel business and costumer service for many years and this is the worst experience we have had. A very badly managed resort with extremely poor customer service. I would not recommend anyone to go here!

The resort itself is situated in a resort park of a large number of resorts. The “onsite parking” is 15 minutes walk away up hills or you could take a shuttle which comes once every half hour. This was really difficult to manage as we wanted access to our car to leave the resort and explore. The food at the buffet was terrible and very expensive. Only the pizza is nice and the restaurant gets packed so it’s hard to get. We asked to leave after 1 day because of the parking issue and after an entire afternoon wasted we’re moved to another resort in the complex. Wifi wasn’t working much in our room at all and there was no reception in our section of the resort so if we wanted to get on the internet we had to go to the reception area for working wifi or phone reception. When we were moved we were told we would be paid the difference for our room as it was cheaper in the new resort. After, I was told that there was no price difference as I received a superior room. I showed them the price difference online and made the point that the room I was given now was a smaller room that I had booked, with no sea view as they claimed. They refused to refund me even after me showing them the size difference between their “superior rooms” online compared to what I was given. Really disappointed with customer service and management staff.

We stayed at the Resort two weeks ago. The Resort is beautiful and beautifully located, but the advertisements are very misleading and the service is horrible. When we booked our room, the description of the room and the pictures shown were very different than what we received. When we asked for an explanation at the Front Desk, we were told that this is Marketing. Marketing is obviously not sending out false information! We were attended by Sau Federica and Maurizio Mascia. They were extremely unhelpful and Sau Federica was even rude. They made us wait unnecessarily and didn’t do anything to try to understand or find a solution for our concern. Extremely bad customer service. When we asked to speak to a manager, this was being denied. Our toilet wasn’t working properly and the shower got plugged, which was never taken care of. Besides this we received no information about facilities at the Resort. We had to ask for everything and the information was unclear. The distance to different places at the Resort is long with lots of hills. We were not informed of this in advance and no help is offered to get to places. If you are not physically fit this is not doable. One of us was unable to go down to the beach. If you arrive by car it has to be parked at the other side of the Resort which is a 10 min walk. If you want to leave the Resort, you need to either walk to your car 10 min, or wait for a ride, which can take up to 30 min. We were lucky to receive some help from Simone, one of the drivers, at times when we needed to reach places. He was very attentive. Other than this there were also lots of lovely staff members working at the restaurants and bars. We have worked in the hotel business and costumer service for many years and this is the worst experience we have had. An extremely poor customer service and very bad management. I would not recommend anyone to go here!