Club Esse Palmasera Hotel

Had the misfortune of spending 3 days at this hotel.

Arrived on day 1, dated room, air con not working. Raised with staff on each of the days of our stay. No resolution.

Terrible service from a rude staff member at breakfast, which was also reported to the hotel, no resolution.

Breakfast is of horrific quality. Nothing more needs to be said. No point complaining as it is what they serve.

Pros: Good location. Nice pool. Cheap (luckily)

I cannot recommend to stay at this hotel, neither staff nor facility wise.
It definitely shouldn’t have 4 stars. We were glad to have stayed just one night.

The shower doors didn’t close properly, thus the water flooded the floor. Also, there was only one door knob (instead of two) on the shower doors. The plastic holder that was supposed to hold your shampoo and soap was broken and nearly fell off, you couldn’t use it.

The AC was turned on and apparently you were not supposed to turn it off, which is completely stupid.

The breakfast looked quite disgusting, everything fabricated en masse. The coffee they served was not fresh, it was some Nescafe powder coming out of a machine. They didn’t have glasses, just plastic cups for water/juice.
The coffee cups were still a bit dirty at the rim.
The staff was not very friendly, nor motivated (except two young waiters/waitresses). Especially unfriendly was the lady that was supposed to coordinate the seating at breakfast, she apparently has never heard of “Good morning” or “Excuse me”. She talked to us very pissed about changing our table at breakfast (there was only a 6 or more people table available, we were 2. Thus we sat at the 6 person table). She asked us very aggressively how many people we were and how we think that we could sit at a 6 person table. We tried to tell her that no other table was free at that moment, she didn’t listen and just argued with us.

The 4-stars for this hotel are a totally joke.
Stay: 10 days, end of September 2022
Beautiful landscape but it does not compensate for the shortcomings of a bad management.
The staff is nice, almost willing but untrained, English language very difficult.

The complex:
Wi-Fi - only available at the reception.
The lack of organization will be noticed already by the arrival
They have a nice beach.
The garden is beautiful and big, with great potential but highly neglected, destroyed sport facilities.
The rooms:
Big and nice. My room and the bathroom were cleaned every day, towels changed every day, and the bed was made daily, sheets were changed once during my 10 days stay!
Pool area:
the pool has sea water, and it was not clean. The swimming cap is mandatory to get in the swimming pool even if you are. If you don’t have a cap, you can buy one for 3,5 euro and you will never use again.

Restaurant –bad organized, not clean and in need of major renovation
The tableware is composed of a mixture of old and chipped porcelain dishes and disposable plastic items.
When a food dish has run out, you had to wait for a while for the staff to fill it up again
The furniture is old and in a bad shape.
The guests are taking drinks with their bottles directly from the dispenser, I was shocked

Terrible breakfast:
Chaos, poor quality and monotonous breakfasts:
White bread only
1 type tinned ham, 1 type of salami, 1 type of cheese,
fruit – banana, oranges, pickled plums and apricots
vegetables – tomatoes, cucumber, green salad
yogurt, cornflakes, muesli
scrambled eggs - cold, sausages, bacon,
rolls, croissants, cake,
coffee – the worse ever,
Milk, tea, juices, water,
It is a pity about the whole complex, big and nice in a top location in Cala Gonone and it’s just outrageously neglected

Definitely not a 4-star hotel - average 3-star if you ask me.

I’ve spent here 10 days

I believe that most of the issues mentioned below are the result of poor management - staff from my observations are doing their best.

Rooms are nice & clean, but without Wi-Fi - I’m finding it as something very unique (in negative way) in “4” star hotel.
I feel that parties should end before 22, because noise from them can be heard in the rooms

Hotel staff members are friendly, but unfortunately not too helpful when something is broken.
In the one of ordered rooms the air conditioner was broken, at the beginning we received the information that it will be fixed after dinner. 6hours and 2 additional complaints later it was still broken and no one showed off to check or fix it. Fortunately we were offered to move to different room where ac was working. We feel that without our stubbornness we would wait forever for any reaction

The food was good, but the lunches and dinners were very crowded and to be honest are more looking like hunting for food, than a civilized consumption. After the first hour the food is no longer being restocked.
For some reason juices and hot drinks are available in the dining room only during breakfast - if you want to drink them later you have to go to the bar.
Bottom tablecloths are dirty, only the top cover is changed after usage so the view of stained tablecloths is something normal during the week.

The “all-inclusive” should be renamed to something else or defined more clearly as finding included drinks in “all inclusive” is hard as most of the things from bar menu are excluded from it.

The reception is usually very crowded during evenings. From my experience and observations be prepared to wait couple of hours for check-in as there are always only 2-3 staff members in the reception even if hotel is expecting large groups of guests.

Cashless system which have to be charged in the reception and cant be “uncharged” to recover unused money is a joke nowadays and seems to be obsolete. I don’t understand why I can’t use my regular bank card in the bar?

Last observation:
Common areas suffers from the plague of moths - they are truly everywhere - they are not aggressive, just sitting everywhere.

Personally I’m going to avoid this place

In general the hotel is not bad but there are very important things to improve: for example, at the beginning there were no luggage transport to the room, nobody showed us the room and it was very bad room.. after complaining, we got the appropriate room ( the hotel was empty but they did not want to give us the room). The cleaning was early in the morning, at the same time, always interrupted and no English conversation with cleaning stuff available. The breakfast was early, only until 10 and very boring, every day the same ( same eggs, same cheese, same butter) and so on. People were very polite but the program also only in Italian language. The dinner was ok, but only from 19.30 to 22. First, it is late second not so much time to eat properly when all people are there. No WIFI in room what is unbelievable. One day, I came from the breakfast and I could not find my dress, somebody stole it! After complaining and almost crying they contacted the external laundry company and the stuff but nothing. Some days I was asking every day, nobody took the responsibility. By our neighbors the doors were open when they came from the beach!!! You dont have the drinks only if you pay but you can not pay with the card, you should take their card, pay the deposit, upload it and after this complicated procedure you can order something within the hotel! Simply way was- if you want to trink something, just pay with the card and finish!!! The vacation was beautiful because we love Sardinia but we would choose definitely another hotel and never stay in this one.