Grand Hotel Forlì in Forli

The best thing about our stay was the concierge. Carlotta was super helpful even from before our arrival, helping us find taxis and ensuring our room requests were met, and Federica was absolutely perfect from beginning to end. Super friendly and helpful, always smiling and making sure we have everything we need, including all the information we asked for - she was absolutely fantastic!
The pool was also clean and well kept, which is for sure a plus. For those who arrive by car, there is also plenty of parking.

Unfortunately, the list of issues is longer than the good things we found at Grand Hotel. First of all, the room was very dirty (all the walls were stained and dirty, and the bathroom was not properly cleaned & disinfected - as seen below). Secondly, the room felt as though it lacked personality, which for a four-star hotel, is unacceptable. The location of the building was also a huge issue, as there are barely any taxis in Forlì and they are extremely expensive, and busses don’t reach the hotel. Also, arriving by foot is impossible, as there is no road for pedestrians.
Another horrible situation for us was the breakfast: the lady working the bar on the breakfast shift was extremely unfriendly and unpleasant, constantly seeming bothered by even our mere presence there, and completely unwilling to serve us. It seemed as though she wanted to do anything but her job, and her overall attitude was extremely rude and off-putting. Also, the plates on the buffet were dirty! - see pictures below. This is completely unacceptable for a four-star hotel, and just added to the negatives we encountered during our stay.
Lastly, the A/C in our room did not work properly, as the room was impossibly hot during the day.
Honestly, such a pity that the concierge girls do their best to accommodate guests, and the rest of the staff don’t do their jobs properly. Wish I could’ve rated this place higher, but unfortunately was very very disappointed with our stay at Grand Hotel Forlì.
It definitely is not worth the money, nor the four stars it has. Would not recommend.