Lu Leccio Apart-hotel

Booked a 2BR/2BA, got a hotter-than-outside room with no AC, no hot water, no elevator, and a downgrade to a studio at full price — avoid this place.

Our stay at Lu Leccio was one of the most disappointing hotel experiences we’ve ever had.

We booked a two-bedroom, two-bath apartment for our family of four. Upon arrival, the elevator was broken, so we carried all of our bags up to the second floor. When we got to our room, the air conditioning wasn’t working. The owner’s response was dismissive — he told us to “just open the windows” in 92°F heat.

We were then downgraded to a much smaller studio with only one bed and one bath, but charged the same price. The following day, we were moved again into another two-bedroom unit, but that room had no hot water in either bathroom. When we raised this, the owner simply said “cold showers were fine” — unacceptable, especially with two young children.

We were forced to leave mid-vacation and scramble to secure another hotel during the holiday season. Instead of delivering the accommodations and amenities we booked and paid for, we were inconvenienced, downgraded, treated poorly, and left feeling uncomfortable. Ten days later, we are still fighting with both the hotel and Booking.com for a refund — even for the two nights we endured there under these conditions.

As I told the hotel: this was like paying for a pizza and being served half a frozen pie with no sauce or cheese.

I strongly caution anyone considering this property. It was a complete failure to provide the promised room, basic amenities, and customer care.
No idea how it shows a 4.9

We booked a 3 night stay in February 2025 for a stay in June and sent the refundable deposit of €259.20 . The cancellation policy states we can cancel up to 8 days before our arrival date. Unfortunately our travel plans changed so we sent an email in March advising that we need to cancel. They acknowledged receipt and said they would send us the refund. The next email they indicated that the refund was sent and that we should check with our bank. Our bank did extensive research and investigating but could find nothing. We sent many follow-up emails asking for status of the refund but the hotel has been non responsive. It is now July and we are still out the money. This converts to about 410$ Canadian dollars. We feel very cheated. We feel this hotel is very dishonest.

WARNING: please note that the website for this hotel (www.luleccio.com) clearly states that there is no penalty for cancellations done before 8 days of arrival. Because of this we felt comfortable sending a deposit of €259.20 for a 3 night stay in June of 2025. This booking was done in February of 2025. Unfortunately in March of 2025, our plans changed and we could not go. We immediately contacted Roberto at LuLecce hotel to inform him and he quickly responded that he will send the refund. Needless to say after multiple emails following up with him and receiving absolutely no response, we went to our bank for assistance. They too tried but could not succeed. As of today, July 2025 we are still out the €259.20.
Our recommendation is NOT to book at this hotel.
Thank you