Arthotel & Park

Beautiful hotel, stylish and modern, looked amazing great swimming pools which were closed. The Italian season does not start until 15th June and 16 of us arrived for a leisurely relaxing chill out on a TUI tour to find the pools shut, the spa very difficult to find or book and didn't open till 1pm. Communication in this hotel is appalling. No menu's to be found in the rooms or even on the website. There was one brochure on reception in Italian so we had to scan and translate only to find the therapists were not available till after 1pm and we couldn't ring, email or contact them to see if they had any availability. The man on reception although trying to be helpful spoke little English. The bar was very rarely manned as staff numbers seem to be an issue, the bar staff were also the restaurant waiters. Very friendly and pleasant but could not be in two places at once. The food is very good but there is an undying issue with timings of food, some of us were received desserts at the same time as others had their main. The Risotto was one of my favourites and I think we all enjoyed our meals. For some reason although added to our room bill we never knew how much anything cost and dint know until we came to check out. Breakfast was good and the Rooms comfortable although our air conditioning didn't work on our first night and it was 32 degrees, The place is swarming with mosquitoes so be prepared to be eaten alive so take your repellent. Location is 10 minutes out of town a 35 minute walk or a 15 euro taxi ride. So your a captive audience once your here. There are no surrounding bars or restaurants as this seems to be located in an industrial site. If you book here before the 15th June pool facilities are shut, you will be allowed to use the loungers around the pool but no towels will be on offer, the bar won't be open and you will be told off if you so much as pop a toe in the pool. Did I feel welcome here not at all, the staff worked around you, banging and climbing ladders preparing for the Italian guests to arrive. It was tragic because if we had been able to use the pool and have a massage and even complimentary transport into Lecce this could have been a wonderful experience, which sadly they just don't seem able to provide.

When we arrived we found that the Restaurant was closed for the 2 nights we were booked in for and the outdoor area and pool were closed. So we drove into Lecce for dinner. Returned hoping to have a drink in the bar but it was CLOSED at 20.45 only open in the morning!!
Tv in room had no signal and no one answered my call to reception to query the problem with the tv. All in all totally unsatisfactory 😡
Would not recommend staying here.

This hotel looks like it maybe was a nice hotel 15 years ago! All the walls are scratched and paint is coming off. We had to change our room 4 times because the air conditioning doesn’t work! After changing room 4 times it still wasn’t working. 90% of staff don’t speak English in this hotel and the people that do are super rude! Also two of the rooms that they offered us had an infestation of creepy bugs! Its disgusting! The breakfast was also poor. Half the amenities like swimming pool were closed and not possible to use. We got no compensation for it!

We came to this hotel after good reviews. When we arrived both pools were closed. The spa was open but there was construction and hanging all the way through our experience. When we got to our room the air con didn’t work. We were loved twice. After that we were given a room for it was infested with bugs 🐜 after all we were moved 4 times and we finally got a room it took us one hour. Totally UNRELAXING. Absolutely sub standard and Poor quality. Style over substance. The reason it for 2* is because of the free scrub in the hammam