Arthotel & Park

Teleurstellend verblijf door gesloten voorziening en gebrekkige klachtenafhandeling Beoordeling: ★★☆☆☆ Ik verbleef onlangs in Art & Park hotel Lecce als onderdeel van een Italië reis en keek erg uit naar het gebruik van het buitenzwembad , dat nadrukkelijk op de website als “geopend” stond aangegeven. Helaas bleek bij aankomst dat deze faciliteit gesloten was — zonder enige voorafgaande melding of waarschuwing. Dit was een van de hoofdredenen om voor dit hotel te kiezen, dus dit was een flinke teleurstelling. Bij navraag aan de receptie werd in eerste instantie niet gereageerd op onze klacht. Pas na herhaald aandringen kregen we uiteindelijk antwoord, maar dat was weinig bevredigend: men verwees naar externe omstandigheden: het weer was te slecht om het al op orde te maken en daarna werd als reden genoemd dat er nog geen toezicht georganiseerd kon worden en men verwees naar anderen voor de onduidelijkheid over de openigsperiode op sites en nam zo geen enkele verantwoordelijkheid voor de gebrekkige communicatie vooraf. Wat ik vooral jammer vind, is de manier waarop met onze klacht is omgegaan. In plaats van oprechte excuses of een vorm van compensatie, werd er vooral met de vinger gewezen naar derden. Dat past naar mijn mening niet bij een hotel dat zichzelf als viersterrenaccommodatie presenteert. De kamer was verder in orde en het personeel vriendelijk in de omgang, maar de teleurstelling over de gemiste voorziening en de slechte klachtenafhandeling hebben ons verblijf helaas overschaduwd. Ik hoop dat het hotel in de toekomst transparanter communiceert over wat wel en niet beschikbaar is, en professioneler omgaat met gasten die een klacht indienen.

Beautiful hotel, stylish and modern, looked amazing great swimming pools which were closed. The Italian season does not start until 15th June and 16 of us arrived for a leisurely relaxing chill out on a TUI tour to find the pools shut, the spa very difficult to find or book and didn't open till 1pm. Communication in this hotel is appalling. No menu's to be found in the rooms or even on the website. There was one brochure on reception in Italian so we had to scan and translate only to find the therapists were not available till after 1pm and we couldn't ring, email or contact them to see if they had any availability. The man on reception although trying to be helpful spoke little English. The bar was very rarely manned as staff numbers seem to be an issue, the bar staff were also the restaurant waiters. Very friendly and pleasant but could not be in two places at once. The food is very good but there is an undying issue with timings of food, some of us were received desserts at the same time as others had their main. The Risotto was one of my favourites and I think we all enjoyed our meals. For some reason although added to our room bill we never knew how much anything cost and dint know until we came to check out. Breakfast was good and the Rooms comfortable although our air conditioning didn't work on our first night and it was 32 degrees, The place is swarming with mosquitoes so be prepared to be eaten alive so take your repellent. Location is 10 minutes out of town a 35 minute walk or a 15 euro taxi ride. So your a captive audience once your here. There are no surrounding bars or restaurants as this seems to be located in an industrial site. If you book here before the 15th June pool facilities are shut, you will be allowed to use the loungers around the pool but no towels will be on offer, the bar won't be open and you will be told off if you so much as pop a toe in the pool. Did I feel welcome here not at all, the staff worked around you, banging and climbing ladders preparing for the Italian guests to arrive. It was tragic because if we had been able to use the pool and have a massage and even complimentary transport into Lecce this could have been a wonderful experience, which sadly they just don't seem able to provide.

When we arrived we found that the Restaurant was closed for the 2 nights we were booked in for and the outdoor area and pool were closed. So we drove into Lecce for dinner. Returned hoping to have a drink in the bar but it was CLOSED at 20.45 only open in the morning!!
Tv in room had no signal and no one answered my call to reception to query the problem with the tv. All in all totally unsatisfactory 😡
Would not recommend staying here.

Temperatura dell'ambiente SPA troppo bassa per quel contesto. Acqua della piscina appena tiepida. Bagno turco non funzionante (in manutenzione). Docce emozionali non funzionanti (in manutenzione). Al momento della prenotazione, per ONESTÀ avrebbero dovuto segnalarlo, invece... Per il resto, Hotel non certo 4stelle, ma sicuramente discreto 3stelle. Buona la prima colazione. Un vero peccato perché la struttura e la sua posizione meriterebbero ben altro.

I had a terrible experience at this 4-star hotel. The service was dreadful, and the rooms were infested with mosquitoes to the point where sleep was impossible. Despite informing the reception, they offered no solution or compensation, not even a drink. On top of that, we were forced to pay city taxes after enduring two uncomfortable nights. I'm extremely frustrated with their lack of response or management. I will never return to this hotel, and I strongly advise avoiding it. The breakfast was also disappointing, far from the standard of a 4-star hotel: just water and juice with croissants.