Hotel Baia Delle Zagare

Bugs were the theme of our stay here. That alongside the oft-repeated quote "we are in the nature". Amongst many other unnecessary issues.

Indeed, being in the middle of nature does result in certain wildlife being present, but using that as an excuse to do nothing about it is, in my opinion, unacceptable.

Our room had an active ant nest on the exit to the balcony, and on the roof. The entire balcony was swarmed with ants every day. Complained to reception: "we are in the nature" and gave us some bug spray. The photo attached is a small fraction of what we had to do every single day to merely reduce the ant problem. No dealing with the literal ants nests no, just give the guests some spray and let them deal with it. The room had a nice view, though, when it was not over-run by ants.

Dinner was the other bug-related problem. Swarms of wasps attacking everyone at dinner. Many people, including us, could simply not enjoy our dinner while being surrounded by half a dozen wasps. We ended up foregoing out beautiful view to sit inside to mitigate the problem. We complain to reception: "we are in the nature". No bug-repellent torches, no citronella lamps, none of the other multitude of solutions for it, just let the guests deal with it. There is also only one person taking orders for the entire area, meaning just to take the order can sometimes take upwards of an hour. These issues was not nearly as problematic in the "premium" seating section, which brings me to my next point.

Then we reach the beach, where the hierarchy of the hotel really makes for an unnecessary experience. We were in a penthouse sea-view room. One of the more expensive categories of room available, but as its for some unexplainable reason called "comfort" it places us in the lowest category of room. With this, we get access to only one of the two beaches with sunbeds. We negotiated a front row (which honestly should have been the default minimum expectation) which despite the stones was nice. The absolutely absurd part is that the sunbeds on the other beach for more "premium" guests were precisely the same, but had cushions on top. This may seem petty, but its such a ridiculous thing to exclude from the other beach, and is very representative of the two-tier system clear at the hotel.

We enjoyed our stay despite the hotels best efforts. It is in a beautiful location, but that does not mean that no effort needs to be applied to the hotel part of the stay.

Great Location: Terrible Hotel This Hotel is in a great position, has a great beach and a good restaurant BUT the organisation and service are really terrible-so bad that these faults spoiled our visit. The staff at reception are incompetent and not friendly, and know nothing about the available activities. There are a few good waiters (including in particular Antonio) but generally the waiting staff have not been trained and are useless. We asked to speak to the manager but never heard back. No sparkling water at the beach bar and the toilet was broken for the 5 days we were there The final account was wrong in several respects and fixing it was very difficult indeed. On our last day all the keys for the hotel stopped working and the air conditioning broke and the way reception dealt with this disaster was to deny there was a problem (it's all fixed- when it wasn't ) and failed to answer the phone. The performance was almost comical The wifi is hopeless. If you would like to visit this fabulous coast find somewhere else to stay